IT Workshop Technician

Frasers Group; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sports Direct Malaysia is seeking an IT Workshop Technician to join our team in Petaling Jaya. You will repair, maintain and track IT hardware across stores, configure Cisco networking gear, EPOS terminals and handheld devices, and support store rollouts.

The role requires at least 2 years in IT hardware maintenance or IT support, strong organizational skills, good communication, and proficiency in Microsoft Office; relevant certifications are a plus.

Qualifications

• 2+ years in IT hardware maintenance/IT support
• Excellent communication skills (written and spoken)
• Strong organizational abilities and attention to detail

Responsibilities

• Repairing, maintenance, and asset tracking of IT hardware (desktops, laptops, tablets, printers, EPOS, scanners)
• Configuring Cisco networking equipment, EPOS till systems and handheld devices
• Processing returns and recycling equipment
• Ensuring accurate stock inventory and asset management
• Using Zendesk to manage tickets and respond to requests
• Coordinating hardware for store rollouts and acquisitions

Skills

IT hardware

IT support

Cisco networking

Zendesk

Tools

Microsoft Office

Zendesk

Job description

Company Description

Sports Direct Malaysia is currently looking for IT Workshop Technician to join our growing team.

Sports Direct Malaysia currently operates a total of 42 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Repairing, maintenance, and asset tracking of a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.
• Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
• Processing of returns and recycling equipment.
• Ensuring accurate stock inventory and asset management.
• Utilizing Zendesk to manage workload/tickets and responding to phone requests.
• Coordinating hardware for store rollouts and acquisitions.

Qualifications

• A strong interest in computing.
• Ability to work well within a team and independently without direct supervision.
• Exceptional organizational skills.
• Meticulous attention to detail.
• Excellent communication skills, both written and oral.
• Proficiency in Microsoft Office.
• Extensive experience with IT hardware.
• A minimum of 2 years' experience in an IT hardware maintenance/ IT support role.
• Relevant certifications will be an advantage.
• Ability to work under pressure and meet strict deadlines.