Information Technology Support Engineer

ServiceOne Limited; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical claim provided

Training programme provided

Annual leave entitlement

Discretionary bonus

Job summary

ServiceOne Limited seeks an IT Helpdesk Technician to support office, warehouse, and store operations in Malaysia. The role focuses on delivering high-quality IT services and facilities, including device setup, configuration, and maintenance, with on-site presence.

The ideal candidate has 1–3 years of IT support experience, preferably in luxury retail, and strong communication in English; Mandarin is a plus.

Qualifications

• 1–3 years of IT support experience, preferably in luxury retail
• Hands-on IT support for laptops, desktops, printers, etc.
• Basic networking understanding and entry-level server concepts
• Excellent communication in English; Mandarin knowledge is a plus
• Ability to work independently with minimal supervision
• Experience supporting retail operations in luxury industry is an added advantage

Responsibilities

• Provide on-site Helpdesk support 5 days per week for store operations in Malaysia
• Assist in deploying IT devices as required by end customers
• Maintain IT hardware and software inventory and lifecycle
• Work with vendors, outsourcers and contractors to provide services

Skills

Hands-on IT support

Good communication

Customer-centric

English proficiency

Mandarin (advantage)

Retail operations experience

Education

Higher diploma in IT or computing-related discipline

Tools

Laptops

Desktops

Printers

Mobile devices

Job description

This position provides service assistance to the office, warehouse, and store operations with services and facilities managed by the user at stated service levels.

• Maintains effective communication with the office users, customer IT team, retail operation team and store team
• Works with respective internal technology teams and functions to ensure high quality of services and facilities rendered to retail operations
• Supports in the setup, configuration, and maintenance of IT devices (laptops, desktops, printers, mobile phones, peripherals)
• Assists in operating system management, software installations, and patch management
• Work with vendors, outsourcers and contractors to provide services of (but not limited to):

Helpdesk

• Provide scheduled 5 days per week on-site services covering store operations in Malaysia
• IT device deployment as required by the end customer
• Maintain IT hardware & software inventory and life cycle
• Other duties as assigned from time to time

SKILLS, KNOWLEDGE AND EXPERIENCE

• Experience supporting retail operations in the luxury industry is an added advantage
• Hands-on IT support for laptops, desktops, printers, etc., with a basic understanding of networking and entry-level server concepts
• Customer-centric and aims to deliver beyond expectations
• Excellent analytical and problem-solving skills
• Able to work independently with minimum supervision
• Good communication skills in both spoken and written English
• Able to speak and write fluent Mandarin will be an added advantage.

QUALIFICATIONS

• Higher diploma in IT (or computing-related discipline) or above
• 1 - 3 years of experience in IT support, with luxury retail preferred
• Working Hours : 0900 AM ~ 1800 PM, Monday to Friday
• Working Location:

• 3 working days at KLCC area
• 2 working days at Bangsar South, KL

• Schedule will be decided at a later stage
• Fully on-site
• 12-month contract – with renewal (subject to performance)
• Annual Leave entitlement
• Discretionary bonus
• Training programme provided
• Medical claim provided
• Multinational & friendly working environment