IT Workshop Technician

Sports Direct Malaysia Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Job summary

Sports Direct Malaysia Sdn Bhd is seeking an IT Workshop Technician to support store operations with hardware maintenance, asset tracking, and ticket management. The role requires hands-on experience with desktops, laptops, EPOS devices, printers, and Cisco networking equipment.

You will manage hardware configurations, software tools like Zendesk, and participate in store rollouts, ensuring accurate inventory and timely service while maintaining high standards of workmanship across multiple

Qualifications

• A strong interest in computing.
• Ability to work well within a team and independently without direct supervision.
• Exceptional organizational skills.
• Meticulous attention to detail.
• Excellent communication skills, both written and oral.
• Proficiency in Microsoft Office.
• Extensive experience with IT hardware.
• A minimum of 2 years' experience in an IT hardware maintenance/ IT support role.
• Relevant certifications will be an advantage.
• Ability to work under pressure and meet strict deadlines.

Responsibilities

• Repairing, maintenance, and asset tracking of IT systems including desktops, laptops, tablets, printers, EPOS terminals, and handheld scanners.
• Managing the configuration of Cisco networking equipment, EPOS Till systems, handheld devices, and printers.
• Processing of returns and recycling equipment.
• Ensuring accurate stock inventory and asset management.
• Utilizing Zendesk to manage workload/tickets and respond to phone requests.
• Coordinating hardware for store rollouts and acquisitions.

Skills

IT hardware

Cisco

EPOS systems

Zendesk

Microsoft Office

Troubleshooting

Teamwork

Communication

Organizational skills

Attention to detail

Education

Relevant certifications (advantage)

Tools

Zendesk

EPOS systems

Printers

Job description

As the IT Workshop Technician, your responsibilities will include but are not limited to:

Repairing, maintenance, and asset trackingof a variety of IT systems, including desktop computers, laptops, tablet hardware, printers, EPOS terminals, and handheld scanners.

Managing the configurationof Cisco networking equipment, EPOS Till systems, handheld devices, and printers.

Processing of returns and recycling equipment.

Ensuring accurate stock inventory and asset management.

Utilizing Zendesk to manage workload/ticketsand responding to phone requests.

Coordinating hardware for store rollouts and acquisitions.

Qualifications

A strong interest in computing.

Ability to work well within a team and independentlywithout direct supervision.

Exceptional organizational skills.

Meticulous attention to detail.

Excellent communication skills, both written and oral.

Proficiency in Microsoft Office.

Extensive experience with IT hardware.

A minimum of 2 years' experience in an IT hardware maintenance/ IT support role.

Relevant certificationswill be an advantage.

Ability to work under pressure and meet strict deadlines.

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.