Support Technician (Penang)

CG Computers Sdn Bhd; Penang; On-site; MYR 28,000 - 50,000; Full time

Job summary

CG Computers Sdn Bhd in Penang, Malaysia is seeking a Service Technician to join a dynamic retail team. You will ensure smooth service operations, assist customers with diagnostics, and provide guidance on upgrades and trade-ins.

The role requires strong troubleshooting, excellent communication, and the ability to handle multiple priorities in a fast-paced environment. Flexible hours including weekends may be required.

Qualifications

• Diploma or Certificate in Electronics, IT, or related technical field.
• 1–2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

Skills

Troubleshooting

Customer service

Communication

Multi-tasking

Retail environment

Education

Diploma/Certificate in Electronics or IT

Job description

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk‑in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade‑in advice, recommending suitable options based on customer needs and device condition.
• Support in‑store activities and company events, ensuring technical readiness and smooth operations.

What We’re Looking For?

• Education: Diploma or Certificate in Electronics, IT, or related technical field.
• Experience: 1–2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Other Requirements

• Physical ability to handle products.
• Willingness to work flexible hours, including weekends and events.