IT & System Support Coordinator

SITC Container Lines Malaysia Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

SITC Container Lines Malaysia Sdn Bhd is seeking an IT Support professional to provide daily helpdesk services for computers, printers, network, email, software, and other IT equipment in Penang. You will troubleshoot hardware, software, and connectivity issues and set up user accounts and access for employees.

Collaboration with HQ IT and external vendors is required to maintain systems and implement upgrades. Fresh graduates are welcome, with Mandarin and English/Bahasa Malaysia proficiency.

Qualifications

• Fresh graduates are welcome to apply.
• Mandarin proficiency is required due to coordination with HQ IT team in China.
• Good command of English and Bahasa Malaysia.

Responsibilities

• Provide daily IT support for computers, printers, network, email, software and other IT equipment.
• Troubleshoot hardware, software, system and connectivity issues.
• Set up user accounts, system access and IT equipment for employees.
• Coordinate with HQ IT and external vendors for technical issues and system maintenance.
• Maintain IT equipment and system records.
• Provide system and technical support for Operations & Logistics, Export, Import, and Finance departments.
• Assist in resolving operational system issues and training on system upgrades.
• Understand operational workflows and help streamline processes through IT systems and digital tools.
• Identify opportunities to reduce manual work and improve work efficiency.
• Provide operational support to departments when required.
• Assist with coordination and escalation of technical or operational issues.

Skills

Basic hardware knowledge

Software troubleshooting

Networking basics

Communication skills

Education

Degree in IT or related field

Job description

Provide daily IT support for computers, printers, network, email, software and other IT equipment.

Troubleshoot hardware, software, system and connectivity issues.

Set up user accounts, system access and IT equipment for employees.

Coordinate with HQ IT and external vendors for technical issues and system maintenance.

Maintain IT equipment and system records.

System & Operations Support

Provide system and technical support Operations & Logistics, Export, Import, and Finance departments.

Assist in resolving operational system issues and follow up on system-related problems.

Support system implementation, testing, upgrades and user training.

Understand operational workflows and help streamline processes through IT systems and digital tools.

Identify opportunities to reduce manual work and improve work efficiency.

Cross-Functional Support

Provide operational support to operational departments such as Operations & Logistics, Export, and Import departmentswhen required.

Assist with coordination and escalation of technical or operational issues.

Perform other related duties based on business needs and the employee's technical and operational capabilities.

Requirements

Degree in IT, Computer Science, Information Systems or related field.

Fresh graduates are welcome to apply.

Basic knowledge of computer hardware, software, networking and troubleshooting.

Good problem-solving and communication skills.

Willing to learn about shipping operations and business processes.

Able to work independently and coordinate with different departments.

Proficiency in Mandarin is required, as the role involves regular communication and coordination with HQ IT team in China.

Good command of English and Bahasa Malaysia.

SITC International Holdings Co. Ltd. a listed company in Hong Kong Stock Exchange (HK:1308), is a leading shipping logistics company in intra-Asia area. Until Dec 31, 2025, the company operates 119 vessels, including 99 self-owned vessels. Operating 76 services routes covers 82 major ports.

SITC Container Lines Malaysia Sdn Bhd is a dynamic and rapidly growing shipping company established in January 2021. We specialize in providing comprehensive container shipping services, catering to the diverse needs of our clients across various industries.

SITC International Holdings Co. Ltd. a listed company in Hong Kong Stock Exchange (HK:1308), is a leading shipping logistics company in intra-Asia area. Until Dec 31, 2025, the company operates 119 vessels, including 99 self-owned vessels. Operating 76 services routes covers 82 major ports.

SITC Container Lines Malaysia Sdn Bhd is a dynamic and rapidly growing shipping company established in January 2021. We specialize in providing comprehensive container shipping services, catering to the diverse needs of our clients across various industries.