IT SUPPORT

Kintetsu World Express (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 42,000 - 66,000; Full time

Job summary

Kintetsu World Express (Malaysia) Sdn Bhd is seeking an IT Support professional to provide hands-on support for IT systems, applications, hardware and network infrastructure supporting our logistics operations in Penang/Bayan Lepas.

The role covers day-to-day IT support at office and warehouse locations and involves maintaining business applications such as ATLAS, WMS, and Oracle, along with basic user training.

Qualifications

• Diploma / Degree in Information Technology, Computer Science, or related field.
• Minimum 2 years of IT support / IT system administration experience.
• Good knowledge of hardware, software, networking and system troubleshooting.
• Experience with ERP/WMS applications, Oracle, SAP or similar systems is an advantage.
• Good problem-solving and communication skills.
• Customer-service oriented and able to work with users at different levels.

Responsibilities

• Provide day-to-day IT support and troubleshooting for users at office and warehouse locations.
• Support and maintain business applications including ATLAS, WMS, Oracle, Webtools and other in-house systems.
• Install, configure and troubleshoot hardware, software, PCs, printers and other IT equipment.
• Support network, server and database maintenance, backup and security activities.
• Manage user accounts, system access and application permissions.
• Maintain IT asset records and conduct regular asset audits.
• Troubleshoot system, network and connectivity issues and provide timely resolution.
• Liaise with IT vendors on equipment repair, maintenance and procurement.
• Provide basic IT training and guidance to users when required.

Skills

IT support

Troubleshooting

Customer service

Education

Diploma or degree in IT/CS

Tools

ATLAS

WMS

Oracle

SAP

Job description

Join our IT team to provide hands-on technical support and ensure smooth operation of IT systems, applications, hardware, and network infrastructure supporting our logistics operations.

Key responsibilities

Provide day-to-day IT support and troubleshooting for users at office and warehouse locations.

Support and maintain business applications including ATLAS, WMS, Oracle, Webtools and other in-house systems.

Install, configure and troubleshoot hardware, software, PCs, printers and other IT equipment.

Support network, server and database maintenance, backup and security activities.

Manage user accounts, system access and application permissions.

Maintain IT asset records and conduct regular asset audits.

Troubleshoot system, network and connectivity issues and provide timely resolution.

Liaise with IT vendors on equipment repair, maintenance and procurement.

Provide basic IT training and guidance to users when required.

About you

Diploma / Degree in Information Technology, Computer Science, or related field.

Minimum 2 years of experience in IT support / IT system administration.

Good knowledge of hardware, software, networking and system troubleshooting.

Experience with ERP/WMS applications, Oracle, SAP or similar systems is an advantage.

Good problem-solving and communication skills.

Customer-service oriented and able to work with users at different levels.

Able to work independently and under pressure when handling urgent IT issues.

Logistics, Freight & Delivery Services 101-1,000 employees

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."

We are the Malaysian ISO 9001 certified subsidiary of Kintetsu World Express, Inc. (KWE), an internationally recognised global freight and logistics provider from Japan. We currently have domestic offices in Kelana Jaya (HQ), KLIA, Port Klang, Penang, Johor Bahru, Malacca, Ipoh, Kuching, Shah Alam and service an impressive portfolio of MNC clients providing total and efficient logistics solutions. For more information, please visit our corporate website www.kwe.com

Corporate Philosophy:

"Contribute to the development of a global community through logistic services - by creating new value, sustaining the environments and collaborating with our Client, Shareholders and Employees."