IT HELPDESK OFFICER

Mynews; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Mynews in Kuala Lumpur is seeking an IT Support Specialist to maintain and troubleshoot POS hardware and software, support IT infrastructure, and drive rollout of new applications across retail outlets.

The role requires experience with MDMs, client/server architecture, and remote applications, plus daily health checks and regular progress updates. Shift work is required for this permanent position in Malaysia.

Qualifications

• Must possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
• Experience on POS hardware and software.
• Experience with MDM and IT management software.
• Experience on remote applications.
• Comprehensive understanding of network architecture and client/server technology.
• Experience POS software and hardware devices.
• Required shift work.

Responsibilities

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new system and applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Review diagnostics and assess the functionality and efficiency of systems.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Ensure task schedule are on track resolve with regular updates.
• Health check daily application and the data updates

Education

Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent

Tools

POS hardware

POS software

MDM

remote application

client/server architecture

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new system and applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Review diagnostics and assess the functionality and efficiency of systems.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Ensure task schedule are on track resolve with regular updates.
• Health check daily application and the data updates

Job Requirements

• Must possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
• Experience on POS hardware and software.
• Experience and MDM and IT management software.
• Experience on remote application.
• Comprehensive understanding of network architecture and client/server technology.
• Experience POS software and hardware devices.
• Required shift work.

Employment Type:Permanent (Full Time)

Industry:Retail / Wholesale Trading / Property