IT HELPDESK OFFICER

myNews; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading retail firm in Petaling Jaya, Malaysia, is looking for an experienced IT Support Specialist. The role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and supporting POS systems. Candidates must have a Post-Graduate or Professional Degree in relevant fields and experience with network architecture. The position is permanent and requires shift work and comprehensive IT knowledge.

Qualifications

• Must possess at least Post‑Graduate Diploma or Professional Degree in relevant fields.
• Experience on POS hardware and software is necessary.
• Comprehensive understanding of network architecture and client/server technology is required.

Responsibilities

• Respond to Ticketing system and follow up based on priority.
• Resolve outlet requests and ensure system down time is minimized.
• Provide continuous support and documentation for systems.

Skills

Troubleshooting system and network problems

Installation and maintenance of IT hardware

Experience with POS hardware and software

Understanding of network architecture

Experience with IT management software

Education

Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT

Job description

Responsibilities

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
• To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
• Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll‑out of new system and applications.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Review diagnostics and assess the functionality and efficiency of systems.
• Determine rationale and methods for upgrading company network software programs each time an update is released.
• Ensure task schedule are on track resolve with regular updates.
• Health check daily application and the data updates

Job Requirements

• Must possess at least Post‑Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
• Experience on POS hardware and software.
• Experience and MDM and IT management software.
• Experience on remote application.
• Comprehensive understanding of network architecture and client/server technology.
• Experience POS software and hardware devices.
• Required shift work.

Employment Type: Permanent (Full Time)

Industry: Retail / Wholesale Trading / Property