IT Executive (Private Company)

Bonia; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Bonia is seeking an IT Support & Infrastructure Specialist to manage store IT, POS systems, and HQ network across Kuala Lumpur and retail outlets.

You will oversee LAN/Wi-Fi, backups, security, and vendor coordination, ensuring data integrity and smooth operation during peak retail hours.

The role requires 2–4 years in retail IT support, hands-on POS experience, Windows Server/AD, and strong problem-solving skills.

Qualifications

• Minimum 2–4 years of hands-on IT support experience, preferably in Retail or FMCG.
• Strong experience with Retail POS hardware/software, inventory systems, and network troubleshooting.
• Familiarity with Windows Server, Active Directory, Office 365 administration, and networking protocols.

Responsibilities

• Oversee store IT infrastructure, POS systems, network connectivity, and daily user support for HQ and retail outlets.
• Maintain, support, and troubleshoot retail POS systems, barcode scanners, receipt printers, and cash drawers.
• Manage store and HQ IT infrastructure, including local network (LAN/Wi-Fi), firewalls, routers, and VPN connectivity.
• Provide front-line technical support (hardware, software, network) to HQ staff and retail outlet personnel.
• Oversee retail inventory management software/ERP systems and ensure smooth data synchronization between stores and HQ.
• Manage data backups, system security, antivirus protection, and user access rights.
• Coordinate with external IT vendors and system service providers for system upgrades, maintenance, and hardware procurement.
• Perform regular preventative maintenance on IT equipment and maintain an up-to-date IT asset inventory.

Skills

Retail POS

Inventory systems

Network troubleshooting

Education

Diploma or Bachelor's Degree in CS/IT/Net Eng

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role is for private company, not under Bonia Group of Companies.

Oversee store IT infrastructure, POS (Point of Sale) systems, network connectivity, and daily user
support for HQ and retail outlets.

Maintain, support, and troubleshoot retail POS systems, barcode scanners, receipt printers,
and cash drawers.

Manage store and HQ IT infrastructure, including local network (LAN/Wi-Fi), firewalls, routers,
and VPN connectivity.

Provide front-line technical support (hardware, software, network) to HQ staff and retail outlet
personnel.

Oversee retail inventory management software/ERP systems and ensure smooth data
synchronization between stores and HQ.

Manage data backups, system security, antivirus protection, and user access rights.

Coordinate with external IT vendors and system service providers for system upgrades,
maintenance, and hardware procurement.

Perform regular preventative maintenance on IT equipment and maintain an up-to-date IT
asset inventory.

Requirements & Qualifications:

Diploma or Bachelor's Degree in Computer Science, Information Technology, Network
Engineering, or related field.

Minimum 2 to 4 years of hands-on IT support experience, preferably within the Retail or FMCG
sector.

Strong experience with Retail POS hardware/software, inventory systems, and network
troubleshooting.

Familiarity with Windows Server, Active Directory, Office 365 administration, and networking
protocols (TCP/IP, DNS, VPN).

Willingness to travel to local retail outlets and provide standby support during retail peak
hours/weekends if needed.