IT Helpdesk

RCSI Management; Selangor; On-site; MYR 31,000 - 38,000; Full time

Job summary

Jora Malaysia is seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure smooth operation of daily IT activities. The role involves troubleshooting issues, assisting end-users, and supporting basic system and infrastructure administration.

Requirements include a Diploma or Degree in IT or related field; fresh graduates are encouraged to apply; knowledge of Windows OS, Office, and networking basics is preferred.

Qualifications

• Diploma or degree in IT or related field.
• 1 year IT support experience preferred; fresh graduates are encouraged to apply.
• Good knowledge of Windows OS, Microsoft Office, and basic troubleshooting.
• Understanding of networking basics (LAN/WAN, TCP/IP, DNS, DHCP).
• Experience with Active Directory or Windows Server is a plus.

Responsibilities

• Serve as the first point of contact for IT support via ticketing, phone, email, or onsite.
• Troubleshoot hardware, software, network, and system issues.
• Log and manage IT tickets per SLA.
• Escalate complex issues to senior IT staff.
• Assist in system updates, backups, and maintenance.
• Maintain IT documentation and procedures.
• Assist in IT projects and infrastructure improvements.
• Provide responsive, user-friendly support to all employees.

Skills

Windows OS

Microsoft Office

Networking basics

Active Directory

Problem-solving

Communication

Education

IT degree or diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position : IT Helpdesk (System Administrator)

Salary : RM 2,800 – RM 3,400 (Basic) + Allowances

Job Summary

We are seeking an IT Helpdesk (System Administrator) to provide first-level technical support and ensure the smooth operation of daily IT activities. The role involves troubleshooting issues, supporting end-users, and assisting in basic system and infrastructure administration.

Key Responsibilities

• Act as the first point of contact for IT support via ticketing system, phone, email, or on-site assistance.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Log, track, and manage IT support tickets in accordance with SLA requirements.
• Escalate complex technical issues to senior IT personnel when necessary.
• Perform user account management, including setup, access control, and password resets.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support system updates, patching, backups, and preventive maintenance.
• Maintain accurate IT documentation, incident records, and standard procedures.
• Assist in IT projects, system upgrades, and infrastructure improvements.
• Provide responsive and user-friendly support to all employees.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1 year of IT support experience preferred; fresh graduates are encouraged to apply.
• Good knowledge of Windows OS, Microsoft Office, and basic IT troubleshooting.
• Understanding of networking basics (LAN, WAN, TCP/IP, DNS, DHCP).
• Experience with Active Directory or Windows Server is an added advantage.
• Strong problem-solving and technical support skills.
• Good communication and customer service mindset.
• Able to multitask and work in a fast-paced environment.
• Proactive, detail-oriented, and willing to learn.