IT Support

My Hero Hypermarket; Kuala Lumpur; On-site; MYR 40,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a proactive IT Support to maintain, setup, and troubleshoot IT systems across headquarters and store outlets in Kuala Lumpur. You will ensure smooth day-to-day operations by providing timely support for hardware, software, networking, and POS systems to minimize downtime.

The role requires a Diploma in IT or related field, 1–3 years of experience, and familiarity with Microsoft Office, Google Suites, and PDF editing.

Qualifications

• Diploma in IT or related field is required.
• 1–3 years of related experience is an advantage.
• Familiar with Microsoft Office, Google Suites, and editing PDF documents.
• Strong analytical and problem-solving skills are essential.
• Discretion, diplomacy and good judgment with confidential information.

Responsibilities

• Install, configure, and troubleshoot operating systems, drivers, software patches, and peripherals.
• Set up POS hardware and operating systems for new outlets.
• Monitor and maintain hardware, copiers, wireless devices, and projectors.
• Respond promptly to HQ/outlet requests regarding POS and network issues.
• Install, configure, and troubleshoot LAN/Wi-Fi networks and networking equipment.
• Perform diagnostic checks to resolve software, hardware, and network issues.
• Install and update company software and network systems.
• Handle ad-hoc technical support tasks as assigned by management.

Skills

Microsoft Office

Google Suites

PDF editing

Education

Diploma in IT or related field

Tools

POS systems

LAN/WiFi networking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive IT Support to maintain, setup, and troubleshoot our IT systems across headquarters and store outlets. You will ensure smooth day-to-day operations by providing timely support for hardware, software, networking, and Point of Sale (POS) systems to minimize operational downtime.

Key Responsibility

Hardware & Systems Setup

Install, configure, and troubleshoot operating systems, drivers, software patches, and PC peripherals.

Set up and configure POS hardware and operating systems for new outlet openings.

Monitor and maintain computer hardware, copiers, wireless devices, and projectors to ensure smooth functioning with minimal breakdown.

Network & Outlet Technical Support

Respond promptly to support requests and complaints from HQ and outlets regarding POS systems and network issues.

Install, configure, and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and networking equipment.

Perform diagnostic checks to resolve software, hardware, and network issues efficiently.

General & Ad-Hoc Duties

Install and update company software applications and network systems.

Handle ad-hoc technical support tasks assigned by management.

Requirements

Candidates must possess at least a Diploma studies or equivalent in IT or any related field.

1-3 years of working experience in the related field is an added advantage.

Familiar with Microsoft Office, Google Suites, editing PDF documents.

Strong technical background with good analytical and problem solving skills.

Discretion, diplomacy and excellent judgment with regards to confidential information.

Good communication skills and has a strong sense of urgency.