Senior IT Support

YFS Concept Store; Kulai; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking a capable IT support technician to provide 1st level POS and IT hardware/software support for HQ and outlets. You will install, configure, update, and troubleshoot computer hardware, software, and peripherals to keep systems running smoothly.

You will maintain and support the information systems including CCTV, IP phones, antivirus, email, firewall, networking, and databases, while researching and testing new hardware and software for executive management.

Qualifications

• Professional Certificate or Diploma in Information Technology.
• Able to work independently.
• Willing to work Saturdays and Sundays if necessary.

Responsibilities

• Provide 1st level POS and IT hardware/software support to HQ/outlet users.
• Install, configure, update, and troubleshoot computer hardware, software, and peripherals.
• Maintain and support information systems: PCs, servers, CCTV, IP phones, antivirus, email, firewall, networking, and databases.
• Research, test, and evaluate new hardware and software for executive management.
• Provide feedback to improve workflows.
• Standby/on-call for IT issues after hours.
• Maintain good housekeeping for IT hardware.
• Additional tasks as assigned by supervisor.

Skills

IT support

Troubleshooting

Hardware

Software

Networking

Education

Professional Certificate or Diploma in Information Technology

Tools

CCTV

IP Phone

Antivirus software

Firewall

Networking equipment

Database systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To provide 1st level POS and IT hardware/ software support to HQ/ outlet users

Install, Configuration, updating, troubleshooting for the computer hardware, software and any other peripheral equipment issues

Maintain and provide ongoing support for the information system: PC hardware, operation system, server backup, CCTV, IP Phone, antivirus, email, firewall, networking and database to ensure systems are operating efficiently

Learn and assist with researching, testing, evaluation new hardware and software for executive management

Constantly providing constructive feedback to superiors when identifying issues with the objective to improve or enhance existing workflows

To standby and on call to attend IT technical issue after user and internal staff

To maintain good housekeeping for all IT hardware and utilization

Other responsibilities as assigned by superior from time to time

Requirements

Candidate must possess at least a Professional Certificate or Diploma or equivalent in Information Technology

Able to work independently

Able to work independently

Support on Saturday and Sunday if necessary