IT HELPDESK

TechLab Security; Shah Alam; On-site; MYR 24,000 - 42,000; Full time

Job summary

TechLab Security is seeking a reliable IT Helpdesk Support to join our team in Shah Alam. You will be the first point of contact for end-users seeking technical assistance.

Responsibilities include first-level hardware/software/network support, timely ticket responses, and escalation where needed, with support across multiple Klang Valley locations.

Qualifications

• Diploma or Degree in IT, Computer Science, or a related field.
• Good understanding of Windows OS, Microsoft Office, and basic networking.
• Strong problem-solving and communication skills.
• Able to work independently and as part of a team.
• Willing to work at Shah Alam.

Responsibilities

• Provide first-level support for hardware, software, and network issues. Troubleshoot and resolve common IT problems.
• Respond to helpdesk tickets, calls, and emails in a timely manner.
• Escalate unresolved issues to appropriate technical teams.
• Support users across multiple locations in Klang Valley.

Skills

Customer support

Windows OS

Microsoft Office

Networking basics

Communication skills

Education

Diploma or Degree in IT/related field

Tools

None

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a reliable and customer-focused IT Helpdesk Support to join our team. You will be the first point of contact for end-users seeking technical assistance.

Responsibilities

• 1. Provide first-level support for hardware, software, and network issues. Troubleshoot and resolve common IT problems.
• 3. Respond to helpdesk tickets, calls, and emails in a timely manner.
• 4. Escalate unresolved issues to appropriate technical teams
• 5. Support users across multiple locations in Klang Valley

Requirements

• 1. Diploma or Degree in IT, Computer Science, or a related field.
• 2. Good understanding of Windows OS, Microsoft Office, and basic networking
• 3. Strong problem-solving and communication skills.
• 4. Able to work independently and as part of a team.
• 5. Willing to work at Shah Alam.