IT Executive (Technical)

SNT Global; Subang Jaya; Remoto; MYR 33.000 - 60.000; Tempo integral

Resumo da vaga

SNT Global is seeking an IT Support specialist to maintain our IT infrastructure across offices and warehouse facilities in Malaysia. You will handle hardware, software, and network issues to ensure smooth daily operations and high system availability.

Responsibilities include providing user support, maintaining Microsoft 365 and email, and assisting with warehouse devices. The role requires 2–3 years of IT support experience and strong problem-solving skills.

Qualificações

• Diploma or degree in IT, CS or related field.
• 2–3 years of IT technical support experience.
• Good knowledge of hardware, software, OS, and networking.
• Familiarity with Microsoft 365, Windows, LAN/WAN, and basic IT security.
• Experience supporting warehouse systems is a plus.

Responsabilidades

• Provide technical support to employees for IT equipment (hardware, software, computers, laptops, printers).
• Troubleshoot and resolve IT-related issues promptly.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Support for email, Microsoft 365, user accounts, and access permissions.
• Maintain and troubleshoot network connections, Wi‑Fi, routers, switches, and internet connectivity.
• Monitor system performance and ensure IT equipment operates efficiently.
• Perform regular system updates, preventive maintenance, and basic data backup.
• Provide technical support for warehouse equipment (barcode scanners, label printers, handheld devices).
• Maintain an updated inventory of IT equipment, software licenses, and assigned devices.
• Maintain records of IT incidents, support requests, and troubleshooting activities.

Conhecimentos

Troubleshooting

Communication

Problem-solving

Networking

IT security basics

Warehouse systems support

Formação

Diploma or Degree in Information Technology/Computer Science

Ferramentas

Microsoft 365

Windows OS

Networking hardware

Barcode scanners

Label printers

Handheld devices

Descrição da vaga

To provide technical support and maintain the company's IT infrastructure, systems, hardware, and network to ensure smooth daily operations across offices and warehouse facilities.

Key responsibilities

• Provide technical support to employees for hardware, software, computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve IT-related issues promptly.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Provide support for email, Microsoft 365, user accounts, and access permissions.
• Maintain and troubleshoot network connections, Wi-Fi, routers, switches, and internet connectivity.
• Monitor system performance and ensure IT equipment operates efficiently.
• Perform regular system updates, preventive maintenance, and basic data backup.
• Provide technical support for warehouse equipment, including barcode scanners, label printers, handheld devices, and workstations.
• Maintain an updated inventory of IT equipment, software licences, and assigned devices.
• Maintain records of IT incidents, support requests, and troubleshooting activities.

About you

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of relevant IT technical support experience.
• Good knowledge of computer hardware, software, operating systems, and networking.
• Familiarity with Microsoft 365, Windows, LAN/WAN, and basic IT security.
• Experience supporting warehouse systems and equipment is an advantage.
• Good troubleshooting, communication, and problem-solving skills.
• Able to work independently and provide support across different company locations.