IT Senior Officer

MR.DIY Group (M) Berhad; Seri Kembangan; Remoto; MYR 36.000 - 60.000; Tempo integral

Resumo da vaga

MR.DIY Group (M) Berhad is seeking an IT Support professional to provide day-to-day technical assistance to end-users and manage basic IT operations. You will handle hardware/software/network issues, assist with device setup, and support business applications and IT projects.

The role requires 1–2 years in IT support, strong problem-solving, and knowledge of Windows OS, Microsoft 365, and AD. A diploma or degree in IT or CS is preferred. Friendly environment with opportunity to grow.

Qualificações

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of IT support, service desk, or infrastructure experience; fresh graduates with internship may be considered.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.
• Basic understanding of networking concepts (LAN, Wi‑Fi, VPN, TCP/IP).
• Good communication and customer-service mindset; team player who follows procedures.

Responsabilidades

• Provide day-to-day technical support to end-users, troubleshooting hardware, software, network, and peripherals.
• Assist with setup, configuration, maintenance, and replacement of end-user devices.
• Provide basic support for business applications, including user access and coordination with vendors.
• Maintain IT asset records, software licences, and inventory updates.
• Perform software installation, updates, and patching per IT policies and security requirements.
• Support onboarding/offboarding activities, including account setup and device prep.
• Log, monitor, and follow up on IT incidents and service requests through the service desk system.
• Assist with basic network and server support and coordinate with admins/vendors as needed.
• Follow IT policies and SOPs; assist with IT projects, deployments, and new office/warehouse setups.
• Maintain basic technical documentation and IT activity reports.

Conhecimentos

Troubleshooting

Communication skills

Team player

Formação

Diploma/ Degree in IT or CS

Ferramentas

Windows OS

Microsoft 365

Active Directory

Software/ Patch mgmt

Descrição da vaga

Key Responsibilities:

• Provide day-to-day technical support to end-users, including troubleshooting hardware, software, network, and peripheral issues.

• Assist with the setup, configuration, maintenance, and replacement of end-user devices such as laptops, desktops, printers, and mobile devices.

• Provide basic support for business applications, including user access, troubleshooting, and coordination with vendors or relevant IT teams.

• Assist in maintaining IT asset records, software licences, and inventory updates.

• Perform software installation, updates, and patching in accordance with IT policies and security requirements.

• Support user onboarding and offboarding activities, including account setup, access provisioning, and device preparation.

• Log, monitor, and follow up on IT incidents and service requests through the service desk system to ensure timely resolution.

• Assist with basic network and server support and coordinate with system administrators or vendors when required.

• Follow IT policies, security guidelines, and standard operating procedures in carrying out daily IT activities.

• Provide support for IT-related projects, system deployments, and new office/warehouse setups as assigned.

• Maintain basic technical documentation, user guides, knowledge base entries, and IT activity reports.

• Perform other IT support duties and ad-hoc tasks as assigned by the supervisor.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.

• 1–2 years of experience in IT support, service desk, or infrastructure support. Fresh graduates with relevant internship experience may also be considered.

• Good troubleshooting and problem-solving skills for hardware and software issues.

• Basic knowledge of Windows OS, Microsoft 365, Active Directory, and software/patch management.

• Basic understanding of networking concepts such as LAN, Wi‑Fi, VPN, and TCP/IP.

• Familiarity with remote support tools and IT service desk systems.

• Good communication and interpersonal skills with a customer-service mindset.

• Able to work effectively as part of a team and follow established procedures.

• Willingness to learn and develop technical skills in a fast-paced IT environment.