IT Technician

IoTronix; Penang; Híbrido; MYR 40.000 - 72.000; Jornada completa

Descripción de la vacante

IoTronix in Penang, Malaysia, seeks an IT Support Engineer to provide comprehensive hardware and software support for internal users and production environments. You will handle level 2 issues across network, Windows, applications, peripherals, CCTV and door access, investigate problems, and implement durable solutions while minimizing downtime.

The role requires a Diploma in IT or CS and 2–4 years of experience in corporate or manufacturing settings, with a proactive, customer‑focused approach

Formación

• Diploma in Information Technology, Computer Science, or a related field.

Responsabilidades

• Provide hardware and software support for clients.
• Perform level 2 support for Network, Windows, Applications, hardware peripherals, CCTV, Door Access support.
• Investigate problems, including identification, root cause analysis, solution definition, development, and implementation.
• Production IT support.

Conocimientos

Networking fundamentals

Windows administration

Enterprise security systems (CCTV/door

Educación

Diploma in Information Technology or Computer Science

Descripción del empleo

• This role provides comprehensive IT infrastructure, hardware, and software support for internal clients and production environments.

Key Responsibilities

• Provide hardware and software support for clients.
• Perform level 2 support for Network, Windows, Applications, hardware peripheries, CCTV, Door Access support.
• Investigate problems, including identification, root cause analysis, solution definition, development, and implementation.
• Production IT support.

Qualifications Required

Diploma in Information Technology, Computer Science, or a related field.

Minimum 2–4 years of experience in IT technical support, helpdesk operations, or infrastructure maintenance within a corporate or manufacturing environment.

Preferred Skills

Familiarity with networking fundamentals, Windows administration, and enterprise security systems (CCTV, biometric/door access control).

Strong troubleshooting skills for hardware peripherals, software applications, and network connectivity issues.

Experience managing IT ticketing workflows and performing preventive maintenance on office and plant technology.

Personal Qualities

Analytical and systematic approach to troubleshooting complex hardware and software incidents.

Clear and professional customer service orientation when assisting internal users and cross-functional teams.

Proactive in minimizing system downtime and ensuring rapid response to production IT emergencies.