IT Technician

CTRM AeroSystems Sdn. Bhd.; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Job summary

CTRM AeroSystems Sdn. Bhd. in Shah Alam seeks an IT support technician with a Diploma in IT/CS/Engineering and at least 1 year of experience. The role covers hardware/software issues, Windows/M365, network troubleshooting and after-hours support when required.

You will install, configure and maintain computers, servers, CCTV and related IT systems, with travel as needed and a focus on reliable incident resolution and documentation.

Qualifications

• Diploma in IT/CS/Computer/Electronic Engineering or equivalent.
• Minimum 1 year of IT support experience. Fresh graduates with relevant industrial training may be considered.
• Basic knowledge of Windows, Microsoft 365, computer hardware, software and network troubleshooting.
• Basic knowledge of servers, CCTV, telephony, access door systems and IT security.
• Good communication and problem-solving skills. Willing to travel and provide after-hours support when required.

Responsibilities

• Troubleshoot hardware, software, Microsoft 365 and user account issues.
• Install, configure and maintain computers, printers and software.
• Install and troubleshoot LAN/WLAN, switches, access points and cabling.
• Assist in maintaining servers, backup systems and performing preventive maintenance.
• Perform system patching, antivirus updates and basic security checks.
• Maintain and troubleshoot CCTV, telephony, access door systems and other IT equipment.
• Maintain IT asset records, software licenses and technical documentation.
• Prepare weekly reports, support improvement initiatives and perform other assigned duties.

Skills

Windows troubleshooting

Microsoft 365

Network troubleshooting

IT support

Education

Diploma in IT/CS/Computer or Electronic Engineering

Tools

Servers

CCTV

Telephony

Access control systems

IT security

Job description

Diploma in IT, Computer Science, Computer/Electronic Engineering or equivalent.

Minimum 1 year of IT support experience. Fresh graduates with relevant industrial training may be considered.

Basic knowledge of Windows, Microsoft 365, computer hardware, software and network troubleshooting.

Basic knowledge of servers, CCTV, telephony, access door systems and IT security.

Good communication and problem-solving skills. Willing to travel and provide after-hours support when required.

RESPONSIBILITIES

• Troubleshoot hardware, software, Microsoft 365 and user account issues.
• Install, configure and maintain computers, printers and software.
• Install and troubleshoot LAN/WLAN, switches, access points and cabling.
• Assist in maintaining servers, backup systems and performing preventive maintenance.
• Perform system patching, antivirus updates and basic security checks.
• Maintain and troubleshoot CCTV, telephony, access door systems and other IT equipment.
• Maintain IT asset records, software licenses and technical documentation.
• Prepare weekly reports, support improvement initiatives and perform other assigned duties.