IT Assistant

JUB PACIFIC PTE LTD; Petaling Jaya; On-site; MYR 47,000 - 80,000; Full time

Job summary

JUB PACIFIC PTE LTD in Malaysia seeks an IT Helpdesk professional to troubleshoot hardware, software, and network issues, ensuring minimal user downtime and smooth operations.

You will install and maintain IT systems, respond to tickets, manage assets, and uphold cybersecurity. Strong communication and documentation skills are essential for success.

Qualifications

• Diploma or bachelor's degree in IT or CS.
• IT-related certifications can strengthen candidacy (Microsoft, ITIL).
• 1–2 years IT experience preferred.
• Strong problem-solving and troubleshooting skills.
• Knowledge of Windows, Office 365, and enterprise tools.
• Excellent communication and documentation skills.

Responsibilities

• Troubleshoot hardware, software, and network issues to minimize work disruption.
• Install, configure, and maintain IT systems and software.
• Respond to helpdesk tickets and escalate as needed.
• Maintain IT asset inventory and software licenses.
• Ensure cybersecurity compliance and monitor for unauthorized access.
• Create and update IT documentation.
• Support network connectivity and device configuration.
• Train employees on new systems and best practices.
• Perform regular maintenance, updates, backups, and system checks.
• Assist with administrative IT tasks.

Skills

Problem-solving

Troubleshooting

Communication

Detail-oriented

Customer service mindset

Teamwork

Education

Diploma or Bachelor's degree in IT/Computer Science

Microsoft certifications

ITIL certification

Tools

Windows

Office 365

Networking fundamentals

Antivirus security basics

Job description

Troubleshoot hardware, software, and network issues to ensure employees can work without interruption

Install, configure, and maintain computer systems, peripherals, and software, including operating systems and collaboration tools

Respond to employee queries and helpdesk tickets, resolving or escalating issues as needed

Maintain IT asset inventory, including laptops, storage devices, peripherals, and software licenses

Ensure cybersecurity compliance, including antivirus updates, firewall management, and monitoring for unauthorized access

Create and update IT documentation, such as procedures, system configurations, and knowledge base articles

Support network components, including connectivity troubleshooting, basic LAN/WAN issues, and device configuration

Train employees on new systems, tools, and digital best practices

Perform routine maintenance, updates, backups, and system checks to ensure optimal performance

Assist with administrative IT tasks, such as data entry, report preparation, and operating office equipment (printers, copiers)

Job Requirements

• Diploma or bachelor’s degree in IT, Computer Science, or related fields is commonly preferred
• IT-related certifications such as Microsoft certifications or ITIL can strengthen candidacy
• 1–2 years of IT experience is preferred

Strong problem‑solving and troubleshooting skills for diagnosing technical issues

Knowledge of hardware, software, and networking fundamentals, including Windows, Office 365, and common enterprise tools

Good communication skills to explain technical concepts clearly to non‑technical users

Attention to detail for documentation, inventory tracking, and system monitoring

Customer service mindset, patience, and professionalism when handling user issues