IT Executive (Urgent Hiring)

Tsing Digital Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Tsing Digital Technology Sdn Bhd in Kuala Lumpur seeks an IT support technician to cover desktop hardware, laptops, monitors, peripherals, and software applications. You will diagnose and resolve issues to minimize downtime and ensure SLAs are met.

Responsibilities include installing and maintaining Windows OS, enterprise software, and AD/Microsoft 365 user accounts, with a focus on security compliance. Strong networking basics and 2–3 years of experience are required.

Qualifications

• Bachelor's or Diploma in CS/IT.
• 2–3 years of IT desktop support experience.
• Solid PC hardware, Windows OS, and basic networking (TCP/IP, DHCP, DNS).
• Hands-on experience in AD user administration.
• Certifications: CompTIA A+, Network+, or Microsoft Fundamentals/Associate.

Responsibilities

• Provide first- and second-level technical support for desktop hardware, laptops, monitors, peripherals, and software applications.
• Diagnose and resolve technical issues to minimize downtime and meet SLAs.
• Install, configure, upgrade, and maintain Windows OS and standard enterprise software.
• Manage AD and Microsoft 365 user accounts, onboarding/offboarding, and permissions.
• Enforce IT compliance and security policies across endpoints.
• Perform basic network troubleshooting; escalate complex issues to senior engineers.
• Install and maintain printers, AV/conferencing systems, and network peripherals.
• Maintain accurate IT asset and software license records.

Skills

Troubleshooting

Communication

Interpersonal

Windows OS

Networking

Active Directory

Multilingual

Education

Bachelor's or Diploma in CS/IT

Tools

Active Directory

Job description

Provide first- and second-level technical support covering desktop hardware, laptops, monitors, peripherals, and software applications.

Quickly diagnose and resolve technical issues to minimise user downtime and ensure compliance with established support service level agreements (SLAs).

Install, configure, upgrade, and maintain Windows operating systems, enterprise productivity software, and standard endpoint security agents.

Manage user accounts in Active Directory (AD) and Microsoft 365, including user onboarding/offboarding, domain joining, and folder permissions.

Enforce IT compliance and ensure all endpoint devices comply with internal data security policies and best practices.

Perform basic network troubleshooting, including cabling, IP address assignment, Wi-Fi connectivity, and DNS-related issues. Escalate complex issues to Senior Engineers when required.

Handle the installation and maintenance of printers, meeting room AV/conferencing systems, and network peripherals.

Maintain accurate records of IT hardware assets, software licenses, equipment transfers, and technical support documentation.

Job Requirements

Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related discipline.

2 to 3 years of hands-on working experience in IT desktop support, helpdesk, or system maintenance.

Solid technical understanding of PC hardware, Windows operating systems, and basic networking concepts, including TCP/IP, DHCP, and DNS.

Hands-on experience in Active Directory (AD) user administration.

Excellent troubleshooting, communication, and interpersonal customer service skills.

Proficient in English, Mandarin, and Bahasa Malaysia, with the ability to support diverse local employees and communicate effectively with local Mandarin-speaking support teams.

Willing to work rotating shifts, including nights, weekends, and public holidays as required.

Holder of CompTIA A+, Network+, or Microsoft Fundamentals/Associate certifications.

Prior experience working in IT Shared Services, manufacturing, or multilingual helpdesk environments.