IT Executive

Woh Hup Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Woh Hup Malaysia Sdn Bhd is seeking an IT Operations Specialist to manage and support day-to-day IT infrastructure and end-user services in a fast-paced environment. You will work closely with internal stakeholders and vendors to ensure continuous IT operations and system reliability.

The role involves supporting servers, networks, hardware and software, plus participating in IT projects and system rollouts.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 2-4 years of hands-on IT support, infrastructure, or system administration experience.
• Exposure to IT projects, system rollouts, or vendor coordination is an added advantage.

Responsibilities

• Manage and maintain company IT infrastructure, including servers, networks, hardware, and software systems.
• Provide day-to-day technical support to end users for hardware, software, system, and network-related issues.
• Perform user account management, system access setup, password resets, and software installations.
• Provide end-user support as part of broader IT infrastructure and system responsibilities; not a dedicated helpdesk role.
• Support IT enhancement and system improvement projects, including vendor coordination, UAT, rollout, and maintenance.
• Monitor system performance, data security, system integrity, and backup compliance.
• Liaise with external vendors, service providers, and internal stakeholders to ensure smooth IT operations.
• Assist Head of Department in developing SOPs, user guides, and basic IT staff training.
• Maintain documentation for systems, configurations, and IT processes.

Skills

IT support

Network fundamentals

User support

Problem solving

Vendor coordination

Communication

Education

Diploma/Degree in IT

Job description

Responsible for providing day‑to‑day IT operational support, maintaining IT infrastructure, and supporting system enhancements to ensure smooth business operations. This role covers end‑user support as part of broader system and infrastructure responsibilities and works closely with internal stakeholders, vendors, and the IT leadership team.

Key Responsibilities

Manage and maintain company IT infrastructure, including servers, networks, hardware, and software systems.

Provide day‑to‑day technical support to end users for hardware, software, system, and network‑related issues.

Perform user account management, system access setup, password resets, and software installations.

Provide end‑user support as part of broader IT infrastructure and system responsibilities; this is not a dedicated or ticket‑only helpdesk role.

Support and participate in IT enhancement and system improvement projects, including vendor coordination, UAT, system rollout, and ongoing system maintenance.

Monitor system performance, data security, system integrity, and backup compliance.

Liaise with external vendors, service providers, and internal stakeholders to ensure smooth IT operations and service continuity.

Assist the Head of Department in developing IT SOPs, user guides, and conducting basic IT training for staff.

Maintain proper documentation for systems, configurations, and IT processes.

Requirements

Diploma or Degree in Information Technology, Computer Science, or a related field.

Minimum 2-4 years of hands‑on IT support, infrastructure, or system administration experience.

Basic to intermediate knowledge of:

Network fundamentals (LAN, WAN, Wi‑Fi)

Hardware, software, and user support

Experience supporting end users in a corporate or operational environment.

Exposure to IT projects, system rollouts, or vendor coordination is an added advantage.

Good problem‑solving skills with the ability to work independently on routine issues.

Able to communicate clearly with users, vendors, and internal stakeholders.

Willing to support a hands‑on, fast‑paced environment.