Internship For Key Account

DHL; Kuala Lumpur; On-site; Confidential; Full time

Benefits offered by this job

Great culture

Benefits program

Career support in international env

Job summary

DHL in Kuala Lumpur offers an internship opportunity in Customer Services through our Insanely Centric Team. You will gain exposure to international logistics operations, support customers, and assist in data extraction and reporting to help management analysis.

The role focuses on strengthening communication with customers, maintaining data accuracy, and supporting SLA management in a dynamic global environment.

Qualifications

• Basic Analytical Skills (Excel, Powerpoint) and presentation skills.
• Good Communication Skills.
• Independent and enjoy interreacting with people.

Responsibilities

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports to support management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

Skills

Analytical skills

Communication skills

Independent

Tools

Excel

PowerPoint

Job description

Internship For Key Account

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Category: Customer Services

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

YOUR TASKS

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports to support management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

YOUR PROFILE

• Basic Analytical Skills (Excel, Powerpoint) and presentation skills.
• Good Communication Skills.
• Independent and enjoy interreacting with people.

OUR OFFER

• Great culture and colleagues.
• Multifarious benefit program.
• Strong career support in an international environment.
• Provide exposure to customer service operations, communication skills, and SLA management.
• Build a pool of potential future hires who already understand our processes.