Telesales Executive

DHL; Kuala Lumpur; On-site; Confidential; Full time

Benefits offered by this job

Multifarious benefit program

Job summary

DHL in Kuala Lumpur is seeking a Telesales Executive to drive revenue by targeting new and existing clients. You will balance upsell/cross-sell tactics with proactive service and build strong client relationships.

The role requires a Bachelor’s degree, 3–4 years in Sales/Account Management, outbound contact centre experience, and fluency in English and Bahasa Malaysia. Join DHL’s Insanely Centric team and enjoy an international environment with career growth, diverse benefits, and a focus on

Qualifications

• Bachelor's Degree in a related discipline required.
• 3–4 years of experience in Sales and Account Management.
• Experience in a Contact Centre (Outbound) environment.
• Strong command of English and Bahasa Malaysia (spoken and written).

Responsibilities

• Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
• Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient contact to customers.
• Manage revenue and shipment growth through upselling and cross-selling tactics to exceed targets.
• Develop personal sales plans to grow business with new clients and expand wallet share within existing accounts.
• Convert prospects into active customers by combining sales skills with DHL products and services knowledge.

Skills

Relationship building

Outbound sales

Account management

Customer service

Education

Bachelor's Degree in a related discipline

Tools

CRM software

Job description

Telesales Executive

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Category: Sales and Business Development

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.


• Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.


• Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.


• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.


• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.


• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.


• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.


• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.


• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.


• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.

YOUR PROFILE

• Exhibits a high degree of ingenuity, creativity, resourcefulness, and empathy.


• Possesses strong relationship-building skills with the ability to network effectively across multiple levels of the organization and various business units.


• Bachelor's Degree in a related discipline preferred, with 3-4 years of experience in Sales and Account Management.


• Experience working in a Contact Centre (Outbound) environment.


• Good command of spoken and written English and Bahasa Malaysia.

OUR OFFER

• Strong career support in an international environment


• Great culture and colleagues.


• Multifarious benefit program.