Telesales Executive

DHL Express; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Team culture

Benefits package

Job summary

DHL Express in Malaysia is seeking a proactive Sales & Account Management professional to drive revenue by identifying new business and growing existing accounts. You will be the primary contact for customers, ensuring satisfaction and handling service, recovery and credit coordination with internal teams.

The ideal candidate has 3-4 years in sales, experience in a contact centre outbound environment, and strong English and Bahasa Malaysia communication skills.

Qualifications

• Bachelor's Degree in a related discipline preferred, with 3-4 years in Sales and Account Management.
• Experience in a Contact Centre (Outbound) environment.
• Proficient in English and Bahasa Malaysia (spoken and written).

Responsibilities

• Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
• Ensure complete customer satisfaction and be a knowledgeable, courteous and proactive point of contact.
• Manage revenue and shipment growth through upselling and cross-selling to exceed targets.
• Develop personal sales plans to grow business with new clients and expand wallet share.
• Combine sales skills with DHL products knowledge to convert leads into active customers.
• Strengthen knowledge of DHL services and commercial awareness to maximize customer service contribution.
• Build strong client relationships to maximize account potential and reduce attrition.
• Ensure customer agreements are cost sensitive and adhere to pricing tariff standards.
• Coordinate with DHL departments on service, recovery and credit issues.
• Maintain customer activity data accurately in the customer database.

Skills

Relationship building

Networking across levels

Communication skills

Sales & Account Management

Education

Bachelor's Degree in a related discipline

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
• Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.
• Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.

YOUR PROFILE

• Exhibits a high degree of ingenuity, creativity, resourcefulness, and empathy.
• Possesses strong relationship-building skills with the ability to network effectively across multiple levels of the organization and various business units.
• Bachelor's Degree in a related discipline preferred, with 3-4 years of experience in Sales and Account Management.
• Experience working in a Contact Centre (Outbound) environment.
• Good command of spoken and written English and Bahasa Malaysia.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues.
• Multifarious benefit program.