Internship For Key Account

DHL Asia Pacific Shared Services; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Culture & colleagues

Benefits program

Career support

CS ops exposure

Future hires pool

Job summary

DHL Asia Pacific Shared Services in Kuala Lumpur is seeking a Certified International Specialist to support customer operations and data reporting. You will handle pre-alerts, assist with WMX bookings via MCT Chat, and perform routine data extraction and reporting to aid management analysis.

The role emphasizes data accuracy, collaboration on SharePoint/Teams, and monitoring chat workloads in a dynamic, international environment.

Qualifications

• Basic analytical skills and proficiency with Excel and PowerPoint.
• Good communication skills and ability to present information clearly.
• Independent worker who enjoys interacting with people.

Responsibilities

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports for management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

Skills

Excel

PowerPoint

Communication skills

Presentation skills

Independent

Interacting with people

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

YOUR TASKS

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports to support management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

YOUR PROFILE

• Basic Analytical Skills (Excel, Powerpoint) and presentation skills.
• Good Communication Skills.
• Independent and enjoy interreacting with people.

OUR OFFER

• Great culture and colleagues.
• Multifarious benefit program.
• Strong career support in an international environment.
• Provide exposure to customer service operations, communication skills, and SLA management.
• Build a pool of potential future hires who already understand our processes.