Key Account Internship: Global Customer Service & Data

DHL; Kuala Lumpur; On-site; Confidential; Full time

Benefits offered by this job

Great culture

Benefits program

Career support in international env

Job summary

DHL in Kuala Lumpur offers an internship opportunity in Customer Services through our Insanely Centric Team. You will gain exposure to international logistics operations, support customers, and assist in data extraction and reporting to help management analysis.

The role focuses on strengthening communication with customers, maintaining data accuracy, and supporting SLA management in a dynamic global environment.

Qualifications

• Basic Analytical Skills (Excel, Powerpoint) and presentation skills.
• Good Communication Skills.
• Independent and enjoy interreacting with people.

Responsibilities

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports to support management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

Skills

Analytical skills

Communication skills

Independent

Tools

Excel

PowerPoint

Job description

DHL in Kuala Lumpur offers an internship opportunity in Customer Services through our Insanely Centric Team. You will gain exposure to international logistics operations, support customers, and assist in data extraction and reporting to help management analysis.

The role focuses on strengthening communication with customers, maintaining data accuracy, and supporting SLA management in a dynamic global environment.