Import Coordinator

Shipco Transport Inc.; Klang City; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

EPF/SOCSO

Career growth opportunities

Medical insurance

Yearly performance-based incentive

Annual dinner & company trip

Parking claim

Dental allowance

Annual health check

Job summary

Shipco Transport Inc. is seeking an Import Coordinator in Klang to support daily client inquiries, liaise with carriers and warehouses, and manage bookings and documentation. The role focuses on accurate, timely execution and adherence to SOPs.

Ideal candidates have a Diploma or higher in business-related fields and at least 1 year in freight forwarding or logistics, with English, Malay, and Mandarin being preferred for Mandarin-speaking clients.

Qualifications

• Fluent in English, Malay; Mandarin preferred for Mandarin-speaking clients.
• Diploma or higher in business, administration, management, logistics or equivalent.
• 1+ years in freight forwarding, logistics, or related field preferred.

Responsibilities

• Handle local and overseas customer inquiries on rates and bookings.
• Coordinate bookings, carrier communications, and vessel/container status updates.
• Monitor shipments end-to-end until cargo arrival; ensure timely documentation and SOP adherence.
• Liaise with warehouse, sales, and documentation teams; manage discrepancies in packages or dates.

Skills

English

Malay

Mandarin

Education

Diploma / Advanced / Higher / Graduate Diploma in Business / Administration / Management

Job description

Import Coordinator

Application Deadline: 30 November 2026

Department: Import

Employment Type: Permanent

Location: Klang

Reporting To: Mei Ling Tan

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

What You'll Do...

• Attending to local and overseas customer’s inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation and tele- marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

What You'll Need...

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
• Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably experience specialized in freight forwarding NVOCC industry

What You'll Get...

• EPF, Socso
• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check