Senior LCL Export Coordinator

Shipco Transport; George Town; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

EPF & Socso

Medical insurance

Yearly incentive bonus

Annual dinner & company events

Parking claim & annual health check

Job summary

Shipco Transport in Penang seeks a proactive Customer Service Executive to support day-to-day operations, liaise with carriers and warehouses, monitor shipments, and ensure SOPs are followed. The role requires a Diploma in Business/Logistics, strong English/Malay/ Mandarin language skills, and at least 1 year in freight forwarding.

Local and overseas customer inquiries will be handled. You will manage bookings, prepare required documents, and coordinate with internal teams to ensure timely

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistics/Transportation or equivalent.
• Proficiency in English, Malay and Mandarin (Mandarin preferred for Mandarin-speaking clients).
• At least 1 year of experience in the related field (freight forwarding/NVOCC preferred).

Responsibilities

• Attend to local and overseas customer inquiries pertaining to rates.
• Respond promptly to booking confirmations and shipment follow-up until cargo arrival.
• Prepare bookings and telemarketing for local customer cargoes.
• Coordinate with carriers on container status and bookings.
• Liaise with warehouse on container status and vessel changes.
• Prepare railing instructions and coordinate with warehouse/truckers.
• Follow up with shippers on package discrepancies.
• Ensure shipping documents are prepared within deadlines.
• Coordinate internally with sales and documentation teams.

Skills

English

Malay

Mandarin

Education

Diploma in Business/Logistics

Job description

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane. Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Application Deadline: 31 October 2026

Department: Export

Location: Penang

What You'll Do

• Attending to local and overseas customer’s inquiries pertaining to rates


• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival


• Responsible for bookings preparation and tele- marketing for local customer cargoes.


• Booking arrangement and follow up container status with carriers of containers.


• Dealing with warehouse over container status (change of vessels/departure date etc).


• Preparation of railing instructions and liaising with warehouse/truckers


• Follow up with shippers of any discrepancy in packages.


• Ensure all necessary shipping documents are in place within the given time frame


• Coordinate internally with sales and documentation team

What You'll Need

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.


• Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)


• At least 1 Year(s) of working experience in the related field is required for this position.


• Preferably experience specialized in freight forwarding NVOCC industry

What You'll Get

• EPF, Socso


• Career growth and development opportunities


• Medical insurance


• Yearly performance-based incentive bonus


• Annual dinner, company trip, team-building activities, and festive celebrations


• Parking claim, dental allowance, and annual health check