Export Coordinator (Penang)

Shipco Transport Inc.; Seberang Perai; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Career growth

Medical insurance

Performance bonus

Team events

Parking allowance

Dental allowance

Health check

Job summary

Shipco Transport Inc. in Penang seeks an Export Coordinator to support day-to-day customer inquiries, liaise with carriers, warehouses and fumigation teams, and monitor shipments from booking to cargo arrival.

You will ensure SOPs are followed, handle documentation, and coordinate with sales and documentation teams. The ideal candidate has at least a diploma in logistics or business, fluent English and Malay, Mandarin preferred, and at least 1 year in freight forwarding.

Qualifications

• Diploma or higher in logistics or business management.
• Fluent in English and Malay; Mandarin preferred.
• At least 1 year of relevant experience.
• Experience in freight forwarding or NVOCC is preferred.

Responsibilities

• Attend to local and overseas customer inquiries about rates.
• Respond promptly to booking confirmations and shipment follow-up.
• Prepare bookings and tele-marketing for local cargoes.
• Coordinate container status with carriers and warehouse.
• Deal with warehouse on container status changes.
• Prepare railing instructions and liaise with warehouse/truckers.
• Follow up on package discrepancies with shippers.
• Ensure shipping documents are in place on time.
• Coordinate internally with sales and documentation teams.

Skills

Freight forwarding

English

Malay

Mandarin

Education

Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistics/Transportation or equivalent

Job description

Export Coordinator (Penang)

Application Deadline: 31 October 2026

Department: Airfreight

Employment Type: Permanent - Full Time

Location: Penang

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation and tele- marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Skills, Knowledge and Expertise

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
• Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably experience specialized in freight forwarding NVOCC industry

Benefits

• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check