IMPORT CUSTOMER SERVICES

GLOBAL TRACK LINES M SDN BHD; George Town; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Bonus

Incentive

Job summary

GLOBAL TRACK LINES M SDN BHD is seeking a customer service and operations liaison to coordinate with forwarding, haulage, transport and finance teams. You will ensure customer expectations are met and drive timely updates on shipments.

Responsibilities include updating daily schedules, monitoring service levels, resolving issues, and liaising with authorities for necessary import licenses. At least 1–2 years of experience in forwarding/shipping is preferred.

Qualifications

• Minimum 1–2 years of experience in customer service, documentation or operations in forwarding/shipping.
• Strong communication and time-management skills.
• Able to multitask and coordinate with multiple departments.

Responsibilities

• Coordinate with forwarding, haulage, transport and finance to meet customer expectations.
• Update customers on daily schedules and shipment progress.
• Monitor service levels and present KPI reports.
• Resolve customer issues by identifying causes and providing solutions.
• Liaise with authorities for import licenses and permits.
• Perform ad-hoc tasks as required.

Skills

Customer service

Communication

Time management

Multitasking

Education

Higher Secondary/STPM or Diploma in related field

Job description

This role involves liaising, coordinating and following up with internal departments such as forwarding, haulage, transport and finance to ensure customers' expectations are met and all customers' requests are completed as agreed.

Key responsibilities

Liaise, coordinate and follow up closely with all related internal departments such as forwarding, haulage, transport and finance to ensure customers' expectations are met and all customers' requests are completed as agreed

Update customers on the daily schedule as arranged and keep customers updated on the progress of their both inbound and outbound shipments

Monitor and ensure agreed service levels are met and meet with customer to present KPI reports

Resolve services issues by clarifying customers' complaints, determining the cause of the problem and provide the best solution to resolve the issues

Keep customers updated should there be any delays or abnormalities to their shipments

Keep track of all import license and permit required for importing, liaise with government authorities should any issues arise

Perform any ad-hoc tasks as and when required by the management

About you

Possess at least Higher Secondary/STPM or Diploma in related field

Minimum 1 -2 year of working customer service/documentations/operations experience in forwarding/shipping environment

Multitasking with communications and time management skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 11-50 employees

We are fast growing International Freight Forwarder Company at Malaysia. Due to rapid expansion, we are seeking the right candidate to join our team.

We are fast growing International Freight Forwarder Company at Malaysia. Due to rapid expansion, we are seeking the right candidate to join our team.

Perks and benefits Medical life insurance coverage, bonus , incentive

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