Customer Service

Minegroup; Klang City; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

EPF, SOCSO, and EIS contributions

Medical and dental benefits

Career advancement and training opportunities

Meal Allowance

Job summary

Minegroup, located in Klang, Malaysia, is seeking a Customer Service representative for its Logistics department. The successful candidate will ensure customer orders are processed timely and manage shipments effectively.

Applicants should have at least 1 year of experience in Freight Forwarding, possess good communication skills, and ideally speak Mandarin. Benefits include EPF, SOCSO, and medical/dental coverage.

Qualifications

• At least 1 year working experience in Freight Forwarding (Import or Export).
• Good interpersonal and communication skills.
• Able to work independently and under pressure.

Responsibilities

• Ensure customer’s orders are processed and replied in a timely manner.
• Manage bookings/shipments including other modes of transport.
• Prepare all import/export shipment documents.

Skills

Customer service skills

Communication skills

Logistics knowledge

Mandarin language skills

Education

SPM/STPM/Diploma, Advanced/Higher Diploma in Logistics/Transportation or equivalent

Job description

Careers / Customer Service Department

Customer Service (Logistics)

Klang, Malaysia | Full Time | Posted 3 Days Ago

Key Responsibilities :

• Ensure customer’s orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.
• Issue Confirmation Booking
• Manage bookings/shipments including other modes of transport.
• Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo
• Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.
• Generate sales lead to local team for further developments
• Monitor & Maintain Weekly Vessel Schedule
• Ensure no additional cost (example: Storage, Demurrage, Removal & Detention)
• Ensure no gaps and all processes are always ahead of time
• Compute accurate data & stats (e.g Shipment/Container vol etc)
• Perform and ensure accurate billing
• Weekly / Monthly filling job report
• Provide support for ad-hoc if request.

Required Skills & Experiences :

• Candidate must possess at least a SPM/STPM/Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Maritime Studies or equivalent.
• Required language(s): Bahasa Malaysia, English
• Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers.
• At least 1 years of working experience in Freight Forwarding (Import or Export)
• Candidate with INCOTERM knowledge is an added advantage.
• Good interpersonal and communication skills, mature, dedicated, and responsible
• Able to work independently and under pressure with confident skill level

Job Type:

• Permanent, Full-time

Benefits

• EPF, SOCSO, and EIS contributions
• Medical and dental benefits
• Career advancement and training opportunities
• Meal Allowance