Immediate Joiner- Customer Service Representative- English Support

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 27,000 - 45,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking Customer Service Representatives – English Support to join our GBS Mahsuri site. You will handle inquiries via phone, email, and other channels, delivering accurate information and solutions.

This full-time role requires good English, a willingness to work onsite at GBS Site or Livingston Tower, and to participate in rotational shifts. Immediate joiners preferred for local candidates and visa holders as applicable.

Qualifications

• Good command of spoken and written English.
• Previous customer service or call centre experience is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle customer inquiries through phone, email, or other communication channels.
• Provide accurate information and timely solutions to customer concerns.
• Assist customers with account-related inquiries, service requests, and troubleshooting.
• Maintain a professional and positive customer experience.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the relevant team when necessary.
• Meet established service quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data confidentiality requirements.

Skills

Good command of English

Strong communication

Problem solving

Interpersonal skills

Basic computer literacy

Job description

Work Location: Penang Island (GBS Mahsuri, One Precinct, Livingston tower)
Working Hours: Rotational Shifts
Employment Type: Full-Time

Job Summary

Are you ready to start your next career opportunity immediately? We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives – English Support at our G-Tower office in Kuala Lumpur.

This opportunity is ideal for local candidates and eligible candidates holding a valid Spouse Visa or Resident Pass who are available to start work immediately.

Key Responsibilities

Handle customer inquiries through phone, email, or other communication channels.

Provide accurate information and timely solutions to customer concerns.

Assist customers with account-related inquiries, service requests, and troubleshooting.

Maintain a professional and positive customer experience.

Record customer interactions and update information accurately in the system.

Escalate complex issues to the relevant team when necessary.

Meet established service quality, productivity, and customer satisfaction targets.

Follow company policies, procedures, and data confidentiality requirements.

Job Requirements

Good command of spoken and written English.

Previous customer service or call centre experience is an advantage.

Strong communication, problem-solving, and interpersonal skills.

Basic computer literacy and ability to navigate multiple systems.

Willing to work onsite at either GBS Site or Livingston Tower or One precinct site

Willing to work rotational shifts, including weekends and public holidays when required.

Must be available to join immediately.

Open to local citizens and eligible candidates holding a valid Spouse Visa or Resident Pass, subject to employment eligibility verification.

Unlock job insights

• Which of the following statements best describes your right to work in Malaysia?


• How many years' experience do you have as a customer services representative?


• How much notice are you required to give your current employer?

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

What can I earn as a Customer Service Representative