Customer Success Specialist - Marathi- Penang

TP; Penang; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

Competitive salary and benefits

Professional training and growth opportunities

Multicultural, dynamic work environment

Job summary

A leading service provider in Penang is seeking a Customer Success Specialist who is fluent in Marathi and English to provide exceptional customer support. This entry-level role involves handling queries, assisting customers, and ensuring satisfaction. The ideal candidate holds a Bachelor’s Degree and is willing to work on rotational shifts. Competitive salary and benefits offered.

Qualifications

• Proficiency in Marathi & English (spoken and written).
• Prior experience in customer service, call center, or BPO preferred.
• Willing to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle customer queries in Marathi and English (calls, chat, email).
• Assist with product/service questions, complaints, and technical issues.
• Provide accurate information and timely solutions.
• Document interactions and update systems.
• Escalate complex issues when needed.
• Meet performance goals while maintaining high service standards.

Skills

Fluent in Marathi

Fluent in English

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree

Job description

Customer Success Specialist - Marathi- Penang

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Customer Success Specialist - Marathi- Penang

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Are you fluent in Marathi and English?

Join our team in Penang and take your career to the next level!

Job Overview:

We are looking for a Marathi-speaking Customer Service Representative to provide excellent customer support via phone, email, and live chat. You will be the first point of contact, ensuring customer satisfaction by resolving inquiries and issues effectively.

Key Responsibilities:

• Handle customer queries in Marathi and English (calls, chat, email)
• Assist with product/service questions, complaints, and technical issues
• Provide accurate information and timely solutions
• Document interactions and update systems
• Escalate complex issues when needed
• Meet performance goals while maintaining high service standards

Qualifications:

• Bachelor’s Degree (required)
• Proficiency in Marathi & English (spoken and written)
• Prior experience in customer service, call center, or BPO preferred
• Strong communication, problem-solving & interpersonal skills
• Willing to work on rotational shifts (including weekends/public holidays)
• Must be in, or willing to relocate to, Penang, Malaysia

Why Join Us?

• Competitive salary and benefits
• Professional training and growth opportunities
• A multicultural, dynamic work environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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