Customer Success Specialist - Digital Banking (Mandarin Speaker)

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking an on-site Customer Success Specialist in Kuala Lumpur to handle calls, chats and emails, ensuring top-notch customer experience. The role requires Mandarin and English proficiency and strong communication skills.

You will work 24/7 rotational shifts, including weekends and public holidays, at G Tower, Ampang Park, with opportunities to contribute to process improvements and team growth. Commencement date is 19 October 2026.

Qualifications

• Mandarin and English proficiency is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Experience in a BPO / contact centre environment is an advantage.
• Comfortable handling calls, live chats, and emails.
• Strong problem-solving and customer-handling skills.
• Able to work 24/7 rotational shifts, including weekends and public holidays.
• Willing to work onsite at G Tower, Ampang Park.
• Able to commence work on 19 October 2026.

Responsibilities

• Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate and detailed information about products and services.
• Manage assigned shift responsibilities effectively to maintain consistent and reliable customer service operations.
• Analyze customer issues, communicate clearly, and provide accurate solutions or elevate complex cases to the appropriate department.
• Build strong customer relationships to enhance customer satisfaction and loyalty.
• Accurately document all customer interactions and case details in the support system for future reference.
• Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.
• Collaborate with team members and relevant departments to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Skills

Mandarin & English

Job description

Project: Digital Payment Services Provider

Job Responsibilities

Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.

Respond to customer inquiries, resolve issues, and provide accurate and detailed information about products and services.

Manage assigned shift responsibilities effectively to maintain consistent and reliable customer service operations.

Analyze customer issues, communicate clearly, and provide accurate solutions or elevate complex cases to the appropriate department.

Build strong customer relationships to enhance customer satisfaction and loyalty.

Accurately document all customer interactions and case details in the support system for future reference.

Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.

Collaborate with team members and relevant departments to ensure seamless service delivery.

Participate in team meetings, training sessions, and performance evaluations.

Requirements

Mandarin and English proficiency is required.

Strong verbal and written communication skills.

Customer service experience is preferred.

Experience in a BPO / contact centre environment is an advantage.

Comfortable handling calls, live chats, and emails.

Strong problem-solving and customer-handling skills.

Able to work 24/7 rotational shifts, including weekends and public holidays.

Willing to work onsite at G Tower, Ampang Park.

Able to commence work on 19 October 2026.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

What can I earn as a Customer Success Specialist