Customer Success Specialist - English

TP; Bayan Lepas; On-site; MYR 36,000 - 43,000; Full time

Job summary

TP Malaysia is seeking an English-speaking Customer Support Specialist in Penang, Malaysia to assist customers with orders and inquiries via phone and email. You will maintain data accuracy and contribute feedback to improve the overall customer experience.

A Diploma or Bachelor's degree is required, with 6 months of customer service experience preferred. Training is provided, and you will join a global brand with career growth opportunities.

Qualifications

• Diploma or Bachelor's degree in any field.
• Experience in Customer Service is a plus.

Responsibilities

• Support customers with orders & questions via phone & email.
• Stay calm, professional, and helpful.
• Handle personal data with care & accuracy.
• Share feedback to improve the customer experience.
• Keep learning & growing with your team.

Skills

English proficiency

Typing speed

Computer skills

Customer service experience

People-oriented

Fast-paced environment

Education

Diploma/Bachelor's degree (any field)

Tools

MS Office

Job description

Work in Malaysia with TP! English Customer Support Role Earn up to RM 3,500/month Location: Penang, Malaysia Hey there! Looking for an international job experience in a tropical paradise? Join TP Malaysia as an English-speaking Customer Support Specialist – and we’ve got your move covered!

About the Role

English Customer Support Role in Penang, Malaysia, supporting a global brand as an English-speaking Customer Support Specialist.

Responsibilities

• Support customers with orders & questions (via phone & email)
• Stay calm, professional, and helpful
• Handle personal data with care & accuracy
• Share feedback & help improve the customer experience
• Keep learning & growing with your team

Qualifications

• Have a Diploma or Bachelor’s Degree in any field
• Experience in Customer Service industry is a plus

Required Skills

• Speak and write English at B2 level or higher
• Type 40+ words per minute with 90% accuracy
• Know your way around a computer (MS Office, Windows, etc.)
• Have at least 6 months of customer service experience
• Love helping people & solving problems
• Want to learn and grow in a fast-paced environment

Pay range and compensation package

• Earn up to RM 3,500/month
• Live & work in sunny Penang
• Paid training & career growth
• Work with a global brand

Equal Opportunity Statement

TP Malaysia is committed to providing equal employment opportunities and fostering an inclusive, diverse work environment for all employees and applicants.

Note: There's no visa sponsorship for this role. For Expat, you can apply with spouse visa or PR in Malaysia