Immediate Joiner- Customer Service Representative- English Support

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Kuala Lumpur invites applications for Customer Service Representatives – English Support at the G-Tower office. Local applicants and those with Spouse Visa or Resident Pass may start immediately.

Ideal candidates have strong English, enjoy assisting customers, and deliver excellent service. The role requires on-site work, rotational shifts including weekends and public holidays when needed.

Qualifications

• Good command of spoken and written English.
• Customer service or call centre experience is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work onsite at G-Tower, Kuala Lumpur.
• Available to join immediately.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and timely solutions.
• Assist with account-related inquiries and service requests.
• Maintain a professional and positive customer experience.
• Record interactions and update customer data in the system.
• Escalate complex issues to the relevant team.
• Meet service quality, productivity, and satisfaction targets.
• Follow company policies and data confidentiality.

Skills

English proficiency

Customer service

Problem solving

Interpersonal skills

Basic IT literacy

Tools

CRM software

Job description

Job Summary

Are you ready to start your next career opportunity immediately? We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives – English Support at our G-Tower office in Kuala Lumpur.

This opportunity is ideal for local candidates and eligible candidates holding a valid Spouse Visa or Resident Pass who are available to start work immediately.

If you have strong English communication skills, enjoy assisting customers, and are passionate about delivering excellent service, we encourage you to apply.

Key Responsibilities

Handle customer inquiries through phone, email, or other communication channels.

Provide accurate information and timely solutions to customer concerns.

Assist customers with account-related inquiries, service requests, and troubleshooting.

Maintain a professional and positive customer experience.

Record customer interactions and update information accurately in the system.

Escalate complex issues to the relevant team when necessary.

Meet established service quality, productivity, and customer satisfaction targets.

Follow company policies, procedures, and data confidentiality requirements.

Job Requirements

Good command of spoken and written English.

Previous customer service or call centre experience is an advantage.

Strong communication, problem-solving, and interpersonal skills.

Basic computer literacy and ability to navigate multiple systems.

Willing to work onsite at G-Tower, Ampang Park, Kuala Lumpur.

Willing to work rotational shifts, including weekends and public holidays when required.

Must be available to join immediately.

Open to local citizens and eligible candidates holding a valid Spouse Visa or Resident Pass, subject to employment eligibility verification.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a customer services representative?
• How much notice are you required to give your current employer?

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

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What can I earn as a Customer Service Representative