Customer Service Representative- Mandarin Speaking

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 42,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is hiring a Customer Service Representative in Kuala Lumpur to handle calls, chats and emails with Mandarin and English proficiency. You will resolve inquiries, document interactions, and collaborate with teams in a BFSI environment on a 24/7 rotational schedule.

Onsite at Gtower, Ampang Park, joining a global leader in digital customer experience. The role emphasizes strong communication, problem-solving, and the ability to maintain high customer satisfaction

Qualifications

• Mandarin and English proficiency is required.
• Working in BFSI industry is required.
• Strong verbal and written communication skills.
• Customer service experience is preferred.
• Experience in a BPO / contact centre environment is an advantage.
• Able to work 24/7 rotational shifts, including weekends and public holidays.
• Willing to work onsite at Gtower, Ampang Park.
• Able to commence work on 19th October 2026.

Responsibilities

• Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products and services.
• Manage assigned shift responsibilities to maintain reliable customer service operations.
• Analyze customer issues and provide accurate solutions or escalate complex cases.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Document all interactions and case details in the support system.
• Provide regular feedback to supervisors on recurring issues and process improvements.
• Collaborate with team members and relevant departments to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Skills

Mandarin English proficiency

Strong communication skills

Customer service experience

BPO / contact centre experience

Calls, chats, emails handling

24/7 rotational shifts

Job description

Project: Digital Payment Services Provider

Job Responsibilities

Promptly and professionally handle incoming calls, live chats, and emails to ensure a positive customer experience.

Respond to customer inquiries, resolve issues, and provide accurate and detailed information about products and services.

Manage assigned shift responsibilities effectively to maintain consistent and reliable customer service operations.

Analyze customer issues, communicate clearly, and provide accurate solutions or escalated complex cases to the appropriate department.

Build strong customer relationships to enhance customer satisfaction and loyalty.

Accurately document all customer interactions and case details in the support system for future reference.

Provide regular feedback to supervisors on recurring customer issues and potential areas for process improvement.

Collaborate with team members and relevant departments to ensure seamless service delivery.

Participate in team meetings, training sessions, and performance evaluations.

Requirements

Mandarin and English proficiency is required.

Working in BFSI industry is required.

Strong verbal and written communication skills.

Customer service experience is preferred.

Experience in a BPO / contact centre environment is an advantage.

Comfortable handling calls, live chats, and emails.

Strong problem-solving and customer-handling skills.

Able to work 24/7 rotational shifts, including weekends and public holidays.

Willing to work onsite at Gtower, Ampang Park

Able to commence work on 19th October 2026.

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

What can I earn as a Customer Service Representative