Desktop Engineer (Johor)

Teleperformance Malaysia Sdn Bhd; Johor Bahru; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Teleperformance Malaysia Sdn Bhd is seeking a technically skilled IT professional to deliver end-user support and maintain desktop infrastructure. The role covers troubleshooting desktops, printers, and peripherals, configuring OS and software, and ensuring secure, reliable IT operations for business activities.

Ideal candidates will have 2–3 years in desktop support, strong Windows and Office knowledge, and solid communication skills to assist users with varying technical backgrounds.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–3 years of experience in desktop support, IT helpdesk, or technical support roles.
• Strong knowledge of Windows operating systems, Microsoft Office, and hardware troubleshooting.
• Experience with user account management and Active Directory is an advantage.
• Basic understanding of networking concepts including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting.
• Strong analytical and problem‑solving skills with attention to detail.
• Good communication skills and ability to support users with varied technical backgrounds.
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact.

Responsabilités

• Provide technical support and troubleshooting for desktops, laptops, printers, and IT peripherals.
• Install, configure, and maintain operating systems, software, and hardware devices.
• Diagnose and resolve hardware, software, network, and system issues promptly.
• Set up user accounts, manage access, and configure systems per business needs.
• Support onboarding and offboarding activities, including device setup and deployment.
• Monitor and maintain desktop systems for performance, security, and reliability.
• Assist with software installation, updates, patches, and system upgrades.
• Troubleshoot basic network connectivity (LAN, Wi‑Fi, VPN) issues.
• Document incidents, resolutions, IT assets, and procedures accurately.
• Collaborate with internal IT teams and external vendors to resolve complex issues.
• Provide guidance and technical support to end users to improve IT experience.

Connaissances

Windows OS

Active Directory

Networking basics

Formation

IT degree or diploma

Description du poste

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals
• Install, configure, and maintain operating systems, software applications, and hardware devices
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Perform user account setup, access management, and system configuration based on business requirements
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability
• Assist with software installation, updates, patches, and system upgrades
• Troubleshoot basic network connectivity issues, including LAN, Wi‑Fi, and VPN‑related problems
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures
• Collaborate with internal IT teams and external vendors to resolve complex technical issues
• Provide guidance and technical support to end users to improve overall IT experience

Requirements / Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting
• Experience with user account management, Active Directory, and IT support tools is an advantage
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting
• Strong analytical and problem‑solving skills with attention to detail
• Good communication skills with the ability to support users with different technical backgrounds
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact
• Customer‑focused mindset with strong ownership and follow‑through
• Ability to work independently and as part of a team

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.