English-Support Customer Service Rep (Onsite, Rotational)

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 27,000 - 45,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking Customer Service Representatives – English Support to join our GBS Mahsuri site. You will handle inquiries via phone, email, and other channels, delivering accurate information and solutions.

This full-time role requires good English, a willingness to work onsite at GBS Site or Livingston Tower, and to participate in rotational shifts. Immediate joiners preferred for local candidates and visa holders as applicable.

Qualifications

• Good command of spoken and written English.
• Previous customer service or call centre experience is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle customer inquiries through phone, email, or other communication channels.
• Provide accurate information and timely solutions to customer concerns.
• Assist customers with account-related inquiries, service requests, and troubleshooting.
• Maintain a professional and positive customer experience.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the relevant team when necessary.
• Meet established service quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data confidentiality requirements.

Skills

Good command of English

Strong communication

Problem solving

Interpersonal skills

Basic computer literacy

Job description

Teleperformance Malaysia Sdn Bhd in Penang is seeking Customer Service Representatives – English Support to join our GBS Mahsuri site. You will handle inquiries via phone, email, and other channels, delivering accurate information and solutions.

This full-time role requires good English, a willingness to work onsite at GBS Site or Livingston Tower, and to participate in rotational shifts. Immediate joiners preferred for local candidates and visa holders as applicable.