Customer Success Specialist (Mandarin-Speaking) – Regular Hours, Weekdays

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Kuala Lumpur is seeking a Customer Success Specialist (Mandarin-Speaking) to provide excellent service and support to Mandarin-speaking customers. You will resolve inquiries, address concerns, and ensure a positive customer experience.

The role offers regular hours from 7:00 AM to 4:00 PM, Monday to Friday, with full-time employment in a Kuala Lumpur location. Training and career growth opportunities are available in a diverse, inclusive environment.

Qualifications

• Mandarin proficiency in spoken and written Chinese.
• Experience in customer service, call centre, or customer support is an advantage.
• Good verbal and written communication in Mandarin and English.
• Ability to document interactions accurately in CRM.
• Comfortable using computer systems and standard office apps.

Responsibilities

• Handle customer inquiries via telephone, email, and chat professionally.
• Provide accurate information about products and services to Mandarin-speaking customers.
• Resolve issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in the system.
• Understand customer needs and propose suitable solutions.
• Follow company procedures, policies and quality standards.
• Work toward customer satisfaction, response time, and first-contact resolution targets.
• Collaborate with team members and other departments to support customers.
• Identify recurring concerns and share feedback for service improvements.
• Participate in training to enhance product knowledge and customer service skills.

Education

Secondary education or equivalent

Tools

CRM systems

Job description

Customer Success Specialist (Mandarin-Speaking) – Regular Hours, Weekdays

Teleperformance Malaysia Sdn Bhd is seeking a dedicated Customer Success Specialist (Mandarin‑Speaking) to join our team in Kuala Lumpur. In this role, you will provide excellent customer service and support to Mandarin‑speaking customers, helping to resolve inquiries, address concerns, and ensure a positive customer experience.

You will play an important role in building strong customer relationships, maintaining customer satisfaction, and delivering quality service in a professional and supportive environment.

Working Hours: 7:00 AM – 4:00 PM Working Days: Monday to Friday Employment Type: Full-Time Work Location: Kuala Lumpur

Key responsibilities

Handle customer inquiries through telephone, email, and chat channels professionally and efficiently.

Provide accurate information about products and services to Mandarin‑speaking customers.

Resolve customer issues and complaints promptly, escalating complex cases when necessary.

Maintain accurate records of customer interactions and transactions in the system.

Understand customer needs and recommend appropriate solutions to improve their experience.

Follow company procedures, policies, and quality standards.

Work towards performance targets, including customer satisfaction, response time, and first‑contact resolution.

Collaborate with team members and other departments to ensure effective customer support.

Identify recurring customer concerns and share feedback to support service improvements.

Participate in training and development programmes to enhance product knowledge and customer service skills.

What we're looking for

Mandarin Proficiency: Fluent in spoken and written Mandarin Chinese to support Mandarin‑speaking customers effectively.

Customer Service Experience: Previous experience in customer service, a call centre, or a customer support role is an advantage.

Communication Skills: Good verbal and written communication skills in Mandarin and English.

Problem‑Solving Skills: Ability to understand customer concerns and provide practical solutions.

Customer‑Focused Attitude: Patient, empathetic, and committed to delivering a positive customer experience.

Computer Skills: Comfortable using computer systems, CRM platforms, and standard office applications.

Multitasking Ability: Able to manage multiple tasks while maintaining service quality and accuracy.

Attention to Detail: Able to document customer interactions accurately and follow established procedures.

Teamwork: Able to work independently and collaborate effectively with colleagues.

Education: Minimum secondary school qualification or equivalent.

What we offer

Competitive salary and benefits package.

Full‑time employment opportunity.

Weekday working schedule, with weekends off.

Fixed working hours from 7:00 AM to 4:00 PM.

Training and development opportunities.

Career growth and progression opportunities.

A diverse and inclusive working environment.

Supportive team culture and opportunities to develop professional skills.

About Us

Teleperformance Malaysia Sdn Bhd is part of the global Teleperformance group, a leading provider of customer experience management and business process outsourcing services. We work with clients across various industries to deliver high‑quality customer support and business solutions.

At TP Malaysia, we value teamwork, diversity, innovation, and employee development. We are committed to creating an inclusive workplace where employees can build their skills, grow professionally, and contribute to delivering excellent customer experiences.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.