Customer Service Executive (Australian Market) | Logistics Industry | Putrajaya

PERSOL Workforce Solutions Malaysia Sdn Bhd; Putrajaya; On-site; MYR 32,000 - 33,000; Full time

Benefits offered by this job

Premium Allowance

Shift Allowance

Transport Allowance

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Service Executive to support the Australian market from Putrajaya. This six-month contract role focuses on timely inquiries, shipment bookings, and service queries in a fast-paced logistics environment.

You will handle complaints, document interactions accurately, and collaborate with internal teams to resolve issues. Shift availability from 5:00 AM to 6:00 PM, with relevant allowances and the baseline monthly salary in the

Qualifications

• Strong spoken and written English required for Australian customers.
• 1 year of customer service, contact centre or customer-facing experience.
• Ability to learn and navigate multiple systems.
• Demonstrate ownership and accountability for issue resolution.

Responsibilities

• Provide timely assistance and resolution to customer enquiries and issues.
• Assist customers with shipment bookings and general service enquiries.
• Handle complaints with empathy and identify resolutions for service recovery.
• Take ownership of issues and collaborate with other teams to resolve them.
• Document customer interactions accurately and manage service requests.
• Help customers with shipment tracking and provide updates.

Skills

English proficiency

Customer service

Communication

Problem solving

Education

Secondary education or equivalent

Job description

Customer Service Executive (Australian Market) | Logistics Industry | Putrajaya

Contract Duration : 6 months (Renewable)

Location : IOI City Tower Putrajaya

Industry : Logistics / Transportation / Courier & Express Delivery

Role & Responsibilities:

Provide timely assistance and resolution to customer enquiries and issues.

Assist customers with shipment bookings, shipment-related queries and general service enquiries professionally and accurately.

Handle customer complaints with empathy and identify suitable resolutions to support effective service recovery.

Take ownership of customer issues and ensure timely resolution, including collaboration with other teams across the organisation where required.

Manage customer cases and service requests efficiently, with accurate documentation of customer interactions.

Identify and mitigate potential issues to support a seamless customer experience.

Assist customers with shipment tracking and provide relevant updates.

Perform other duties as assigned.

Requirements:

Have strong spoken and written English, as the role primarily supports Australian customers.

Are able to understand different accents and communicate clearly, confidently and naturally in English.

Have at least 1 year of relevant customer service, contact centre or customer-facing experience.

Demonstrate strong problem-solving and decision-making skills.

Are comfortable handling customer complaints and difficult conversations professionally and with empathy.

Show strong ownership and accountability in following customer issues through to resolution.

Have good attention to detail when documenting cases and customer interactions.

Are comfortable working in a fast-paced and structured customer service environment.

Are able to learn and navigate multiple systems.

Demonstrate good reliability, punctuality and attendance.

Are comfortable working within the 5:00 AM to 6:00 PM (Shift)

Previous experience in contact centres, logistics, transportation, e-commerce, banking, telecommunications, hospitality or other high-volume customer service environments would be advantageous.

Minimum Education: Secondary education or equivalent with 1 year experience / Fresh Graduate encourage.

Salary / Allowances

Basic Salary: RM2,900 – RM3,000 per month

Premium Allowance: RM400 per month

Shift Allowance: applicable depending on assigned shift

Transport Allowance: approximately RM200 per month (This would bring the fixed monthly component to approximately RM3,600 – RM3,700 before any applicable shift allowance)

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? Do you have customer service experience? Are you available to work public holidays?

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

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What can I earn as a Customer Service Executive