Onsite English-Speaking Customer Service Rep (KL)

Teleperformance Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Kuala Lumpur invites applications for Customer Service Representatives – English Support at the G-Tower office. Local applicants and those with Spouse Visa or Resident Pass may start immediately.

Ideal candidates have strong English, enjoy assisting customers, and deliver excellent service. The role requires on-site work, rotational shifts including weekends and public holidays when needed.

Qualifications

• Good command of spoken and written English.
• Customer service or call centre experience is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work onsite at G-Tower, Kuala Lumpur.
• Available to join immediately.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and timely solutions.
• Assist with account-related inquiries and service requests.
• Maintain a professional and positive customer experience.
• Record interactions and update customer data in the system.
• Escalate complex issues to the relevant team.
• Meet service quality, productivity, and satisfaction targets.
• Follow company policies and data confidentiality.

Skills

English proficiency

Customer service

Problem solving

Interpersonal skills

Basic IT literacy

Tools

CRM software

Job description

Teleperformance Malaysia Sdn Bhd in Kuala Lumpur invites applications for Customer Service Representatives – English Support at the G-Tower office. Local applicants and those with Spouse Visa or Resident Pass may start immediately.

Ideal candidates have strong English, enjoy assisting customers, and deliver excellent service. The role requires on-site work, rotational shifts including weekends and public holidays when needed.