Customer Service Executive (Damansara Perdana)

Urban Lifesphere; Petaling Jaya; On-site; MYR 30,000 - 46,000; Full time

Job summary

Urban Lifesphere is seeking a Customer Service Executive to provide professional support to customers, members and partners. You will handle enquiries, feedback and complaints, guide users on products, services and digital platforms, and coordinate with partner clinics.

Initially the role will cover front desk duties and receptionist tasks, with increasing focus on customer and member support as the business grows. Strong communication in English and Mandarin is preferred, Malay is a plus.

Qualifications

• Diploma or Degree in Business, Customer Service, Administration, Hospitality or a related field.
• 1–3 years of experience in customer service, front desk, administration or related service environment is preferred.
• Good communication and interpersonal skills with a customer-oriented mindset.
• Comfortable using websites, mobile applications and digital systems.
• Able to communicate in English and Mandarin; Malay is an added advantage.

Responsibilities

• Handle enquiries, feedback and complaints from customers, members and partners, and follow up to ensure timely resolution.
• Provide information and assistance on company products, packages, services, membership benefits and related processes.
• Guide customers and members in using our website, mobile app and member/partner portals, including registration, login and basic troubleshooting.
• Assist with appointment arrangements and coordinate with our partner clinics and service providers.
• Maintain accurate customer records, enquiry logs and follow-up information, and escalate issues to the relevant team when required.
• Provide front desk / receptionist support during the initial stage, including attending to walk-in visitors, incoming calls and basic reception administration.

Skills

Customer service

Front desk

Administrative support

Communication

Education

Diploma or Degree in Business/Administration

Tools

CRM systems

Website/App platforms

Job description

We are looking for a Customer Service Executive to provide professional support to our customers, members and business partners. The role will handle enquiries, feedback and complaints, provide guidance on our products, services and digital platforms, and coordinate appointments with our partner clinics. During the initial stage of the business, the role will also provide front desk and receptionist support. As the business grows, the position will progressively focus on customer and member support.

Key responsibilities

Handle enquiries, feedback and complaints from customers, members and partners, and follow up to ensure timely resolution.

Provide information and assistance on company products, packages, services, membership benefits and related processes.

Guide customers and members in using our website, mobile app and member/partner portals, including registration, login and basic troubleshooting.

Assist with appointment arrangements and coordinate with our partner clinics and service providers.

Maintain accurate customer records, enquiry logs and follow-up information, and escalate issues to the relevant team when required.

Provide front desk / receptionist support during the initial stage, including attending to walk-in visitors, incoming calls and basic reception administration.

About you

Diploma or Degree in Business, Customer Service, Administration, Hospitality or a related field.

1–3 years of experience in customer service, front desk, administration or a related service environment is preferred.

Good communication and interpersonal skills with a customer-oriented mindset.

Comfortable using websites, mobile applications and digital systems.

Able to communicate in English and Mandarin; Malay is an added advantage.

Responsible, organised, patient and able to handle customer issues professionally.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Registration No. 202501044230 (1645638-V)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Service Executive