Sale and Support Consultant(Chinese, Cantonese & English)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Hybrid; MYR 36.000 - 54.000; Vollzeit

Zusammenfassung

Sutherland Global Services Malaysia Sdn. Bhd. is hiring for a Sales and Support Consultant fluent in English, Chinese and Cantonese. The role focuses on customer service, upselling, and technical support across a growing client base.

The position requires 6+ months in sales and customer service, with office-based training followed by hybrid work. Strong communication and IT skills are essential for success.

Qualifikationen

• At least 6 months of experience in both Sales and Customer Service is required.
• Fluent English; excellent Chinese and Cantonese speaking abilities.
• Able to read and write in Simplified Chinese and English.
• Sales background and IT technical skills are preferred.

Aufgaben

• Answer, resolve, and upsell via call/chat/email to customers.
• Identify customer needs and tailor responses.
• Provide resolutions with cutting-edge solutions in a friendly, confident way.
• Stay updated on client processes, tech, and products.
• Use client tools for customer management and servicing.
• Transfer customers to the appropriate departments as needed.
• Perform data entry, documentation, and case management.
• Collaborate in a team-based environment to hit targets.
• Meet and maintain required performance metrics.
• Role combines sales and technical support with account management.

Kenntnisse

Sales

Customer Service

Upselling

IT Skills

Ausbildung

SPM / Diploma / Bachelor's Degree

Tools

CRM tools

Jobbeschreibung

Sale and Support Consultant(Chinese, Cantonese & English)

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.

Job Description:

Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.

Identify and relate with various customer needs and scenarios.

Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.

Remain updated in client and industry led processes, technology applications, utilities, and products.

Utilize various client-based tools and applications for customer management and servicing.

Transfer customers to appropriate departments when required.

Conduct data entry, documentation, and case management.

Work and partner with others within a team-based environment.

Achieve and maintain required metrics and goals.

***The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Requirements

At least 6 months of experience in both Sales and Customer Service is required. Candidates with sales experience are highly welcome and encouraged to apply !

Requires good English skills, excellent in Chinese and Cantonese speaking.

Able to read and write in Simplified Chinese and English.

Require sales background and IT technical skills.

Good communication and interpersonal skills.

Comfortable working in a sales and technical support environment, including upselling and account management.

Education: SPM, Diploma, or Bachelor's Degree.

Work Mode

Working Hours: 8:00 AM–5:00 PM / 9:00 AM–6:00 PM / 10:00 AM–7:00 PM (MYT)

Working Days: Monday – Friday

Work Mode: WFO / Hybrid

The first 3–4 months of training and nesting will be office-based.

Hybrid/WFH arrangements after training are subject to performance, productivity, manager approval, and business requirements.

Employees may be required to work from the office whenever necessary.

Office Location: Sutherland Office, Level 1, Avenue 5, Tower 6, Bangsar South (Touch 'n Go Building)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Have you worked in a call centre before?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a sales executive?
• Are you available for shift work?

Business Support Services 101-1,000 employees

About us.

We make digital by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

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