Malaysia: Hiring Consultant - Customer Service

Sutherland; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sutherland in Kuala Lumpur is seeking a Customer Service Consultant to join our team and be the front line for consumer inquiries. You will handle inbound calls and deliver exceptional service while maintaining accurate account information.

This role may involve upselling products or services, with a focus on building rapport and ensuring customer satisfaction. Fluency in Mandarin/Cantonese is required, along with basic English, and the ability to work in Malaysia.

Qualifications

• Mandarin/Cantonese language required with basic English communication.
• Strong customer service skills and ability to handle inquiries.
• Excellent spoken and written communication.
• Strong interpersonal skills and rapport-building.
• Willing to work in Malaysia.

Responsibilities

• Serve as the point of contact and answer inbound calls to provide customer service.
• Respond to inquiries about products and services and process payments.
• Perform general account maintenance and keep records up to date.
• Upsell customers to new products or services when appropriate.

Skills

Mandarin/Cantonese

Basic English

Customer service

Communication

Interpersonal skills

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• Mandarin/CantoneseSpeaker with basic English communication skills.
• Good Customer Service skills to help customers
• Excellent spoken and written communication
• Strong interpersonal skills including proven rapport-building and sales techniques
• MUST be willing to work in Malaysia

Additional Information

All your information will be kept confidential according to EEO guidelines.