Customer Service Consultant (Cantonese Speaker)

Sutherland Global; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Sutherland Global Services in Kuala Lumpur is seeking a customer service specialist to support clients through live chat and inbound calls from 9am to 9pm, 5 days on, 2 days off. This 100% onsite role is based in Bangsar South, with weekends included.

You will resolve basic tech issues, assist with account and billing questions, and maintain accurate records while staying up to date on product updates and policies to provide correct information.

Qualifications

• Fluent Cantonese, written Traditional Chinese, and English.
• 1–2 years in customer service with CSAT focus.
• Positive, patient, problem-solving attitude.

Responsibilities

• Support customers through live chat and inbound calls with warmth and care.
• Solve everyday tech issues, such as login errors and device compatibility.
• Guide customers through account and billing questions.
• Keep clear, accurate records of every interaction.
• Stay up to date on product updates and policies so you always give the right answer.

Skills

Cantonese

Chinese (Traditional)

English

Job description

Company Description:

About Sutherland Global Services:

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

Job Description:

What you’ll do

• Support customers through live chat and inbound calls with warmth and care

• Solve everyday tech issues, such as login errors and device compatibility

• Guide customers through account and billing questions

• Keep clear, accurate records of every interaction

• Stay up to date on product updates and policies so you always give the right answer

Qualifications:

What we’re looking for

• Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English

• Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)

• A positive, patient, problem-solving attitude

Additional Information:

Work setup

• Shifts: 9am to 9pm, including weekends

• Schedule: 5 days on, 2 days off (40 hours a week)

• Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)