Bilingual Customer Support Specialist (English/Mandarin)

Hytech; Kampung Malaysia Tambahan; On-site; MYR 33,000 - 58,000; Full time

Job summary

Hytech is seeking a Front-Line Support specialist in Kuala Lumpur to assist customers via live chat, phone and email, resolving issues about our fintech products and services.

The ideal candidate has a diploma or higher, is fluent in English (Mandarin a plus), and is comfortable with shift work. Proficiency in Microsoft Office and strong analytical thinking are expected in a dynamic, customer-focused environment.

Qualifications

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Skills

Microsoft Office

Fluent English

Mandarin

Shift work

Analytical thinking

Education

Diploma or higher

Job description

Hytech is seeking a Front-Line Support specialist in Kuala Lumpur to assist customers via live chat, phone and email, resolving issues about our fintech products and services.

The ideal candidate has a diploma or higher, is fluent in English (Mandarin a plus), and is comfortable with shift work. Proficiency in Microsoft Office and strong analytical thinking are expected in a dynamic, customer-focused environment.