Chinese-Speaking Online Customer Service Specialist - Hybrid

Thx Infinity Sdn Bhd; Kuala Lumpur; Hybrid; MYR 42,000 - 50,000; Full time

Benefits offered by this job

Base salary

KP incentives

Performance bonuses

EPF and SOCSO

Job summary

THX Infinity Sdn Bhd is hiring an Online Customer Service Specialist (Sport Industry) in Malaysia. The role handles live chat with Chinese-speaking customers, resolves issues, and delivers a positive service experience while coordinating with other departments.

Hybrid work from Bukit Bintang office or home office, with 12-hour shifts and a rotating schedule during probation. During probation the hours are 8AM–8PM; after confirmation staff rotate between day and night shifts.

Qualifications

• Strong Chinese communication and fast, accurate typing.
• Customer-focused with good teamwork.
• Positive, calm under pressure.
• Willing to work 12-hour shifts and rotate shifts after probation.

Responsibilities

• Respond to Chinese-speaking customers via live chat, resolve issues, and provide a positive experience.
• Coordinate with other departments to follow up on requests and update customers on outcomes.
• Organise and report customer feedback on products, processes, and services.

Skills

Chinese communication

Typing speed

Customer service

Teamwork

Stress management

Job description

THX Infinity Sdn Bhd is hiring an Online Customer Service Specialist (Sport Industry) in Malaysia. The role handles live chat with Chinese-speaking customers, resolves issues, and delivers a positive service experience while coordinating with other departments.

Hybrid work from Bukit Bintang office or home office, with 12-hour shifts and a rotating schedule during probation. During probation the hours are 8AM–8PM; after confirmation staff rotate between day and night shifts.