Hot Customer Success Renewal Specialist

Atome; Penang; On-site; MYR 33,480 - 66,960; Full time

Job summary

Exabytes in Penang, Malaysia is seeking a Customer Success Renewal Specialist to enhance customer relationships and ensure timely renewals. The ideal candidate will have a Diploma or Degree in a relevant field and excellent communication skills.

This full-time role involves proactively managing customer accounts, providing strategic guidance, and collaborating with internal teams for seamless service delivery.

The position is perfect for individuals eager to learn and grow in a dynamic environment.

Qualifications

• Strong communication skills with a customer-oriented mindset and a positive, proactive attitude.
• Ability to multitask effectively and thrive in a fast‑paced environment.
• Willingness to learn and develop sales and account management skills in a target-driven setting.

Responsibilities

• Own the renewal journey from start to finish while ensuring customer satisfaction.
• Manage daily customer interactions across phone, email, and video to support needs.
• Provide strategic recommendations to enhance digital presence for clients.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Track renewal performance to contribute to customer retention and revenue growth.

Skills

Strong communication skills

Customer-oriented mindset

Multitasking ability

Proactive attitude

Education

Diploma or Degree in Business Administration or related field

Job description

Salary: 3,000 - 6,000 per month

Employment Type: Full-time

Department: Customer Success

Location: Penang, Malaysia

Posted on 2026-06-10

Overview

Ready to build a career where communication, relationship-building, and problem-solving come together? Join Exabytes as a Customer Success Renewal Specialist and help businesses stay connected, grow better, and succeed with us. If you enjoy talking to people, managing multiple conversations, and working in a fast‑paced environment, this role might be for you.

Responsibilities

• Manage Customer Renewals

  Own the renewal journey from start to finish, ensuring customers renew their services smoothly while maintaining strong relationships and satisfaction.

• Handle Multiple Customer Communications

  Manage day‑to‑day customer interactions through phone calls, WhatsApp, emails, and occasional video meetings to support customer needs, follow up on renewals, and maintain strong engagement with your accounts.

• Review Client Packages & Drive Digital Growth

  Proactively review customers’ existing solutions and provide strategic recommendations to help enhance their digital presence, improve business efficiency, and support long‑term growth. Build strong relationships through proactive follow‑ups, professional guidance, and excellent customer service as a trusted advisor.

• Work Closely with Internal Teams

  Collaborate with internal teams to resolve customer concerns efficiently and deliver a seamless customer experience.

• Achieve Team & Individual Targets

  Track and manage renewal performance proactively by following up on customer accounts, ensuring timely renewals, and contributing towards customer retention, revenue growth, and team objectives.

Qualifications

• Diploma or Degree in Business Administration, Management, Hospitality, Mass Communication, or a related field (fresh graduates are welcome to apply).
• Strong communication skills with a customer-oriented mindset and a positive, proactive attitude.
• Ability to multitask effectively and thrive in a fast‑paced environment.
• Willingness to learn and develop sales and account management skills in a target-driven setting.
• Adaptable, eager to learn, and capable of building positive relationships with customers and team members.

Company Information

Exabytes – Exabytes Group of Companies. Founded in 2001, Exabytes empowers businesses to embrace AI and accelerate digital growth with Reliable, Accessible, Scalable, and AI-driven (RASA) cloud solutions.