Customer Success Executive

Atome; Penang; On-site; MYR 29,000 - 33,000; Full time

Job summary

Exabytes in Penang, Malaysia is seeking a Customer Success Executive to help customers succeed with orders, live chat, WhatsApp and email, and occasionally meet customers in person or virtually for a great experience.

Fresh graduates are welcome. A Diploma or higher in Business, Communications or related field is expected, with strong English skills, a customer‑first attitude, attention to detail and teamwork. You’ll receive structured training and opportunities to grow with the team.

Qualifications

• Education: Diploma or higher in Business, Communications, Customer Service or similar.
• Strong English skills, both written and spoken.
• Customer-first attitude and orientation.
• Attention to detail and organizational skills.
• Team-focused and collaborative mindset.

Responsibilities

• Order Processing: Process customer orders quickly and accurately.
• Customer Communication: Chat with customers on live chat, WhatsApp, email and sometimes face-to-face.
• Issue Resolution: Listen to customers’ needs and find the right solutions.
• Customer Orientation: Follow-ups and personalized care to ensure customers feel valued.
• Billing Support: Assist with billing questions and coordinate with other teams to resolve issues.

Skills

Order processing

Customer communication

Detail-oriented

Team collaboration

Billing support

Education

Diploma or higher in Business/Communications/Customer Service

Job description

2,600 - 3,000 per month | Full-time | CUSTOMER SUCCESS | Penang, Malaysia

Kickstart Your Career as a Customer Success Executive!

Help customers succeed. Build strong connections. Be the friendly face of amazing support.

Why This Role Matters

Love talking to people? Enjoy solving problems? We’re looking for an enthusiastic Customer Success Executive to join our team! You’ll be the go‑to person for our customers helping them with orders, answering questions on live chat, WhatsApp, and email, and even meeting customers in person or virtually to make sure they have the best possible experience.

What You'll Do…

• Order Processing: Process customer orders quickly and accurately.
• Customer Communication: Chat with customers on live chat, WhatsApp, email and sometimes face-to-face.
• Issue Resolution: Listen to customers’ needs and find the right solutions for them.
• Customer Orientation: Make every customer feel valued through follow-ups and personalized care.
• Billing Support: Help with billing questions and work with other teams to solve issues fast.

What We’re Looking For…

• Education: Diploma or higher in Business, Communications, Customer Service or similar.(Fresh grads welcome!)
• Communication Skills: Strong English skills, both written and spoken.
• Customer Orientation: Friendly, customer-first attitude.
• Detail-Oriented: Great attention to detail and organization.
• Team Collaboration: A team player who enjoys working with others.

Why You’ll Love Working With Us

We’re a supportive, dynamic team where you’ll learn and grow every day. You’ll get structured training, career development opportunities, and real chances to shine. Plus, you’ll get to meet and build relationships with customers directly, making your work both meaningful and rewarding.

Company info

Exabytes

Exabytes Group of CompaniesFounded in 2001, Exabytes empowers businesses to embrace AI and accelerate digital growth with Reliable, Accessible, Scalable, and AI-driven (RASA) cloud solutions. Leveraging integrated AI tools, data analytics, and automation, We help over 160,000 businesses worldwide enhance customer experience, streamline operations, and make smarter decisions.Through our end-to-end AI Powered digital transformation solutions AI, Biz SaaS, Cloud, Digital Marketing to E-commerce (ABCDE) Exabytes drives success across Southeast Asia. Our mission is to empower one million businesses to GROW Digital by 2030, delivering trusted expertise and world-class solutions.