Customer Success Renewal Specialist

Atome; Penang; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading technology firm in Malaysia is seeking a Customer Success Renewal Specialist to lead the renewal process and build strong relationships with customers. The ideal candidate should have a diploma in a relevant field, demonstrate strong communication skills, and have a passion for achieving targets. This full-time position based in Penang offers opportunities for fresh graduates and focuses on driving customer success and growth through upselling.

Qualifications

• Fresh graduates are welcomed to apply.
• Demonstrates a strong passion for meeting and exceeding targets.
• Eager to work with a team to achieve shared goals.

Responsibilities

• Own the renewal process from start to finish.
• Build strong, lasting relationships with key customers.
• Identify opportunities for upselling and cross-selling.
• Work with internal teams to deliver seamless experiences.
• Track, analyze, and report renewal performance.

Skills

Strong verbal and written communication skills in English

Results-driven attitude

Collaborative mindset

Education

Diploma or higher qualification in Business Administration, Management, Hospitality, Mass Communication, or related field

Job description

3,000 - 5,000 per month | Full-time | CUSTOMER SUCCESS | Penang, Malaysia

Posted on 2026-01-22

Ready to grow your career while helping customers succeed? Join Exabytes as a Customer Success Renewal Specialist and be part of a fun, dynamic team!

What You’ll Do:

• Lead Renewals with Impact: Own the renewal process from start to finish, ensuring every client stays with us and stays happy.
• Be the Go-To Person: Build strong, lasting relationships with key customers, truly understanding their needs and offering tailored solutions.
• Drive Growth: Spot opportunities for upselling and cross‑selling to expand customer value and business growth.
• Team Up for Success: Work hand‑in‑hand with internal teams to deliver seamless experiences and solve client issues fast.
• Own the Numbers: Track, analyze, and report renewal performance — your insights will shape our future growth.

Who We’re Looking For:

• Educational Qualification: Diploma or higher qualification in Business Administration, Management, Hospitality, Mass Communication, or a related field. (fresh grads welcome!)
• Communication Skills: Strong verbal and written communication skills in English.
• Target-Driven: Demonstrates a results‑driven attitude with a strong passion for meeting and exceeding targets.
• Team Player: Has a collaborative mindset and is eager to work with a team to achieve shared goals.

Job title: Customer Success Renewal Specialist

Employment type: Full-time

Job function: Renewal

Department: CUSTOMER SUCCESS

Work location: Penang, Malaysia

Company: Exabytes

Exabytes Group of CompaniesFounded in 2001, Exabytes empowers businesses to embrace AI and accelerate digital growth with Reliable, Accessible, Scalable, and AI-driven (RASA) cloud solutions. Leveraging integrated AI tools, data analytics, and automation, We help over 160,000 businesses worldwide enhance customer experience, streamline operations, and make smarter decisions.Through our end-to-end AI Powered digital transformation solutions — AI, Biz SaaS, Cloud, Digital Marketing to E-commerce (ABCDE) — Exabytes drives success across Southeast Asia. Our mission is to empower one million businesses to GROW Digital by 2030, delivering trusted expertise and world‑class solutions.